Danielle Betts
Chicago,IL
Summary
Dynamic Customer Service Specialist working with The Chicago Housing Authority. Possessing a proven track record in enhancing customer relations and resolving complex issues. Skilled in Yardi, Salesforce, Microsoft Suites Programs and data entry. I excel at maintaining strong client connections and delivering exceptional service; consistently de-escalating challenging situations to ensure a positive experience. Looking to utilize my current skills to enhance opportunities with a reputable company that provides room for growth and upward mobility.
Overview
23
23
years of professional experience
Work History
Contract Administrator- Chicago
CVR Associates-Chicago Housing Authority
09.2023 - Current
- Review all Housing Assistance Request for Tenancy Approval to assure all required documents are completed accurately.
- Review existing and create new units in Yardi.
- Initiate the inspection process for new moves and monitor results through the leasing process.
- Ensure rent reasonableness and tenant affordability.
- Accurately calculate family’s gross/adjusted income, deductions, utility allowances, families rent to the owner and also HAP Payment to the owner
- Assures new lease ups are completed to meet goals and deadlines set by management.
- Review and process Housing Assistance Payments Contracts to assure they meet quality assurance.
- Accurately enters data into appropriate databases
- Process manual payment adjustments as needed
Customer Service Representative
NaN McKay & Associates
04.2022 - 09.2023
- Handle all contacts (phone) accurately and professionally
- Respond to all the customer’s inquiries and probe accordingly as to provide a first contact resolution
- Research required information using available resources and knowledge
- Accurately and thoroughly record call log notations in the system of record
- Defuse and deescalate irate customers as to ensure great customer experience
- Verify and update customer information
- Identify and escalate priority issues
- Perform data entry into SharePoint, and PHA business system
- Provide excellent customer service to participants, landlords, co-workers, clients and vendors
- Ensure regular attendance and punctuality
- Perform other duties as assigned
Health Insurance Advisor
Go Health- Chicago
08.2019 - 04.2022
- Followed up with doctors to verify insurance coverage
- Provided awareness around specific types of health insurance
- Upsold Products and services offered by the organization.
- Provided technical assistance in resolving customer inquiries
- Knowledge of health insurance products and services
- Established strong relationships with external vendors providing
- Provide additional resources for customers.
Operations Manager
chick-Fil-A- Chicago
09.2018 - 09.2019
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Oversaw inventory management, optimizing stock levels, and reducing
- Reducing waste
- Help to provide a safe enjoyable atmosphere for all employees
Dietary Aide
Heritage Woods of Chicago
09.2018 - 09.2019
- Follow food and safety regulations while preparing meals for patients
- Delivered dishes and meal trays to patient rooms during scheduled times.
- Maintained clean and organized kitchen work space
- Provided excellent customer service to residents, staff, and families.
Front Desk Agent
Palmer House Hilton Hotel
05.2003 - 2011
- Managed guest check-ins and check-outs, ensuring efficient front desk operations.
- Resolved guest inquiries and complaints promptly to enhance customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Trained new front desk staff on procedures and customer service standards to improve team performance.
- Collaborated with housekeeping and maintenance teams to expedite room readiness for incoming guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Certification - Culinary Arts
12.2011
High School Diploma - undefined
Schurz High School
06.1992
Skills
- Customer Service
- Leadership
- Guest Services
- Yardi Proficiency
- Microsoft Suites Proficiency
- Office Management
- Conflict Management
- Payroll
- Salesforce Proficiency
- Detail Oriented
- Database Entry
- Problem-solving skills
- Critical thinking
- Adaptability and Flexibility
- Team Collaboration
- Effective Communication
Timeline
Contract Administrator- Chicago
CVR Associates-Chicago Housing Authority
09.2023 - Current
Customer Service Representative
NaN McKay & Associates
04.2022 - 09.2023
Health Insurance Advisor
Go Health- Chicago
08.2019 - 04.2022
Operations Manager
chick-Fil-A- Chicago
09.2018 - 09.2019
Dietary Aide
Heritage Woods of Chicago
09.2018 - 09.2019
Front Desk Agent
Palmer House Hilton Hotel
05.2003 - 2011
Certification - Culinary Arts
High School Diploma - undefined
Schurz High School