Danielle Bielby
Lyons,IL
Summary
Detail-oriented and proactive professional with a background in operations and mental health, bringing a deep understanding of human behavior and effective communication to team environments. Experienced in data analysis, developing training materials, peer coaching, and leading projects with urgency and adaptability. Eager to lead a dynamic operations team by fostering continuous improvement, clear communication, and high standards of service, especially in fast-paced and evolving settings.
Overview
7
7
years of professional experience
Work History
Operations Analyst
MRV Dairy Solutions
12.2020 - Current
- Supported supervisor to maintain reporting, workflows, data integration, & strategic decisions that impact operations and customer satisfaction.
- Analysis of government compliant data and policies for products.
- Created and managed operational databases to store and track data and maintain accurate information.
- Conducted data analysis to identify opportunities for streamlining operations and improving customer satisfaction.
- Analyzed data to forecast business needs and plan next course of action.
- Assessed operational performance to identify areas for improvement.
- Developed and maintained written documents and reports related to operational procedures.
Board Member
Hamdard Health Alliance
03.2023 - 01.2025
- Served on the Board of Directors and the Clinical Quality Improvement committee.
- Served as advocate and ambassador for HHA by fully engaging, identifying, and securing resources and partnerships to advance mission.
- Prepared and presented reports to inform board on organizational progress and goals.
- Collaborated with other board members to develop and execute programs.
Operations Onboarding Specialist
Groupon Inc
12.2018 - 11.2020
- Worked individually in Zendesk to process tickets while exceeding SLA’s.
- Created VBA macros to produce time savings for sales and operations processes.ction and reduce non-sales based activity for sales departments.
- Created VBA macros to produce time savings for sales and operations processes.
- Troubleshoot platform issues and use critical judgement to escalate when necessary.
- Created customer satisfaction surveys to establish areas of improvement.
- Created customer satisfaction surveys to establish areas of improvement.
- Contributed to 15+ hours of time savings for operations and sales per week.
Education
Bachelor’s - Human Services
National Louis University
Chicago, IL01.2017
Skills
- Microsoft Suite
- Zendesk
- Salesforce
- Quickbase
- Communication
- Process improvement
- Data organization & reporting
- Problem solving
Leadership Experience
Board of Directors and the Clinical Quality Improvement committee, Hamdard Health Alliance, 03/01/23, Present
Timeline
Board Member
Hamdard Health Alliance
03.2023 - 01.2025
Operations Analyst
MRV Dairy Solutions
12.2020 - Current
Operations Onboarding Specialist
Groupon Inc
12.2018 - 11.2020
Bachelor’s - Human Services
National Louis University
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