Daniellle Bien
South Lake Tahoe,CA
Summary
To secure a growing position that will utilize my skills and knowledge while allowing me the opportunity to grow and advance within the company.
Detail-oriented and highly organized professional with 9+ years of administrative, billing, and office management experience in healthcare and hospitality. Proven ability to support revenue cycle leadership, manage confidential records, coordinate cross-departmental communication, and ensure accuracy in complex documentation. Skilled in policy implementation, training, and process improvement, with a commitment to efficiency, compliance, and exceptional service.
Overview
12
12
years of professional experience
Work History
Lead Physician Billing Specialist
Barton Health
South Lake Tahoe, California
08.2022 - Current
- Company Overview: Revenue Cycle Department, Physician Billing, Payment Posting.
- Supervise and review the work of billing staff, ensuring compliance with policies and accuracy in coding, billing, and documentation.
- Train and mentor new and existing staff on updated procedures, regulations, and software systems.
- Serve as acting manager in leadership's absence, overseeing payroll, staff supervision, and interdepartmental communications.
- Prepare and distribute reports, track performance metrics, and resolve complex billing discrepancies.
- Collaborate with executives, clinical staff, and customer service to address patient concerns and streamline workflows.
- Physicians Billing Dept.
Physician Billing Specialist
Barton Health
08.2016 - 08.2022
- Company Overview: Revenue Cycle, Physician Billing.
- Managed end-to-end claims processing including charge entry, submission, follow-up, appeals, and payment posting.
- Ensured compliance with CPT, ICD, and insurance regulations, improving claim accuracy and reimbursement rates.
- Researched and resolved high-level billing issues, coordinating with insurance carriers, providers, and patients.
- Processed refunds, reconciled accounts, and maintained accurate financial and patient records.
- Communicated with insurance companies to resolve claim discrepancies.
- Physicians Billing Dept. (Remote/Hybrid)
Billing Assistance
Barton Health
06.2016 - 08.2016
- Company Overview: Physicians Billing Dept.
- Provided administrative support to billing team including answering calls, processing requests, and handling confidential documents.
- Coordinated supply orders, managed outgoing mail, and ensured timely claims processing.
Office Manager
Mammoth Direct Reservations
Mammoth Lakes, USA
06.2013 - 05.2016
- Company Overview: Onsite Manager
- Managed daily office operations, acting as the primary liaison for owners, guests, vendors, and staff.
- Oversaw billing, payment processing, and financial tracking, ensuring accuracy and timeliness.
- Scheduled staff, approved payable, processed invoices, and maintained vendor relations.
- Delivered high-quality customer service and resolved escalated issues promptly.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Trained new employees on office procedures and company policies.
Education
National Association of Rural Health Clinics
Fremont, MISkills
- Executive & Board Support
- Meeting Coordination & Minutes
- Policy & Procedure Administration
- Records Management & Compliance
- Team Leadership & Staff Training
- Process Improvement
- Customer Service & Conflict Resolution
- Billing, Coding & Reimbursement
- Payroll & Scheduling
- Cross-Department Collaboration
- MS Office Suite (Word, Excel, Outlook, PowerPoint)
- Electronic Medical Records (EMR) systems
- Epremis
- Super Coder
- Trace
Technology Skills
- MS Office Suite (Word, Excel, Outlook, PowerPoint)
- Electronic Medical Records (EMR) systems
- Epremis, Super Coder, Trace
- [Any scheduling, board management, or meeting minutes software if applicable]
Timeline
Lead Physician Billing Specialist
Barton Health
08.2022 - Current
Physician Billing Specialist
Barton Health
08.2016 - 08.2022
Billing Assistance
Barton Health
06.2016 - 08.2016
Office Manager
Mammoth Direct Reservations
06.2013 - 05.2016
National Association of Rural Health Clinics
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