Danielle Billingy
The Bronx,NY
Summary
Dynamic hospitality leader with over 8 years of experience across both back-of-house and guest-facing environments. Proven ability to manage high-volume operations serving 1,000+ guests daily while supervising and developing teams of 10+ staff. Skilled in service coordination, guest experience management, team leadership, operational efficiency, and conflict resolution. Adept at bridging front-of-house and back-of-house operations to ensure seamless service delivery and elevated hospitality standards. Seeking a hotel operations or front-of-house management role where both service excellence and operational leadership are valued.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Dream Charter School
The Bronx, NY
03.2025 - Current
- Direct daily hospitality operations supporting 1,000+ guests across multiple service periods.
- Supervise and develop a 12-person team, ensuring alignment between production, service flow, and quality standards.
- Coordinate cross-functional communication to maintain smooth front-to-back operational execution.
- Lead scheduling, workforce management, and team accountability initiatives.
- Mediate staff conflicts and maintain a professional, guest-focused service culture.
- Manage inventory, vendor relations, and cost controls to support operational efficiency.
- Navigate service disruptions and staffing shortages while maintaining consistent service standards.
Head Chef
MMCC: Older Adult Center
The Bronx, NY
10.2022 - 03.2025
- Managed daily food service operations serving approximately 200 guests per service.
- Oversaw both culinary execution and service experience standards.
- Supervised team performance, training, and workflow coordination.
- Engaged directly with guests to ensure satisfaction and positive dining experiences.
- Managed scheduling, vendor communication, and budget oversight.
Culinary Arts & Baking Instructor
MMCC
The Bronx, NY
01.2018 - 10.2022
- Designed and implemented curriculum to enhance student engagement and learning outcomes.
- Conducted training sessions on culinary techniques and hospitality, fostering skill development and professionalism.
- Oversaw kitchen operations, promoting effective communication and teamwork among students.
- Mentored participants in guest interaction standards and hospitality best practices.
Assistant Pastry Chef
Winvian Farm
Morris, CT
09.2016 - 12.2017
- Assisted in preparation of high-quality pastries, ensuring adherence to restaurant standards.
- Supported and expedited desserts for a high-end dinner service (80+ covers) in a luxury hospitality setting.
- Coordinated with FOH staff to ensure timely, polished dessert execution.
- Maintained presentation standards aligned with guest expectations.
Restaurant Hostess
Sammy's Fish Box
The Bronx, NY
10.2014 - 11.2015
- Managed guest seating, provided exceptional customer service, and ensured an inviting atmosphere for all customers
- Handled reservations and responded to customer inquiries both in-person and over the phone, demonstrating multitasking skills
- Assisted with light kitchen duties such as dishwashing and setting tables, ensuring the dining area was always clean and prepared for service
- Collaborated with staff to ensure a smooth dining experience, even during peak hours
Education
Management Training -
Hot Bread Kitchen
New York, NY03.2026
ATAP Cerification - Alcohol Training Awareness
ABC Bartending School
New York, NY02.2025
No Degree -
NYC Food Handlers License
New York, NY2021
Associate Degree - The Art of Baking & Pastry
The Culinary Institute of America
Hyde Park, NY07.2017
Skills
- Food safety
- Health code compliance
- Customer service
- Multitasking and organization
- Inventory management
- Kitchen management
- Staff training and development
- Attention to detail
- Food preparation
- Vendor relations
- First aid
- Critical thinking
Certification
- Kitchen Management, Hot Bread Kitchen- March 2026
- ATAP Certified, ABC Bartending School - February 2025
- NYC Food Handlers License - 2021
Timeline
Kitchen Manager
Dream Charter School
03.2025 - Current
Head Chef
MMCC: Older Adult Center
10.2022 - 03.2025
Culinary Arts & Baking Instructor
MMCC
01.2018 - 10.2022
Assistant Pastry Chef
Winvian Farm
09.2016 - 12.2017
Restaurant Hostess
Sammy's Fish Box
10.2014 - 11.2015
Management Training -
Hot Bread Kitchen
ATAP Cerification - Alcohol Training Awareness
ABC Bartending School
No Degree -
NYC Food Handlers License
Associate Degree - The Art of Baking & Pastry
The Culinary Institute of America