Danielle Blackwell
St Louis,MO
Summary
Over 15 years of experience in Customer Service, Ready to offer exceptional leadership and planning abilities to take on a new role in a Customer Service setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in retail standards and market trends.
A results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Mortgage Specialist
Insight Global
09.2024 - Current
- Assisted clients in navigating complex mortgage documentation, ensuring a smooth application experience from start to finish.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
- Improved client satisfaction by efficiently processing mortgage applications and providing timely updates.
- Checked loan documents for accuracy prior to closing.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Assessed loan portfolios for compliance with underwriting policies.
- Streamlined the appraisal process with efficient organization of files, documents, and records, ensuring easy access to vital information.
- Improved client satisfaction by delivering timely and accurate appraisal reports, addressing inquiries promptly, and maintaining open communication channels.
- Kept appraisers informed of relevant findings during research or field inspections, allowing them to factor pertinent information into valuation conclusions effectively.
Sales Associate
ACE Cash Express
01.2024 - 07.2024
- Assisted an average of [30] customers per day by responding to inquiries and locating products
- Used upselling techniques and offered product and service consultations
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Kept up with current promotions, exchange policies, payment policies, and security procedures
- Used the [POS] register system to ring up customer purchases, process payments, and issue receipts
- Prepared cash deposits up to $[10.000] with no discrepancies
- Provided card services, processed MoneyGram transactions, and completed bill pay transactions
- Cash checks, and prepared payday and installment loans
Store Manager
Dollar General
10.2018 - 08.2023
- Assist the General Manager in the planning and execution of all work-related duties at the operational level
- Am in charge of supervising and managing subordinates
- Discussed issues and inefficiencies with the store manager in order to develop strategies and meet sales targets
- Assisted the manager with the interviewing of potential employees and gave feedback
- Am in charge of day-to-day operations and store employees, as well as customer relations, problem resolution, and other duties
- Kept orderly and accurate accounting records by monitoring sales documentation
- Assisted in scheduling and delegating tasks in order to meet coverage and service demands
- Promptly acknowledge and address complaints to the satisfaction of the customer and the business to ensure continued customer loyalty and word-of-mouth recommendations
- In charge of the opening and closing procedures, as well as making suggestions for improving the efficiency of daily operations
- Maintained the store by properly delegating organizational tasks to sales associates using retail training
- Recruited, interviewed, and hired people who were passionate and dedicated to their jobs
- Increased operational efficiency by training staff on best practices and protocols
- Senior management recognized me for my contribution to the store's success, which included managing sales, employees, and operations to ensure peak performance
- Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers
- Notify the general manager of any incidents
- Oversee, trained, and encouraged a culture of efficiency and performance by supervising, training, and encouraging 30 Retail Associates
- Assisted with the opening of the store by setting up office space, equipment, and point-of-sale systems
- Earned repeat business by providing excellent customer service and responding to customer concerns in a friendly and knowledgeable manner
- Identifying and correcting stock shortages
- Oversaw and evaluated 35 employees, including other assistant managers, to help them improve their skills, meet daily goals, and advance
- Keep track of cash receipts and deposits, improving accuracy and reducing discrepancies
- Able to effectively communicate with customers in order to solve problems and increase customer satisfaction
- In charge of overseeing the ordering, receiving, and inspection of goods from suppliers, as well as quickly addressing and resolving any errors to maintain optimal stock levels at all times
Retail Merchandiser Assistant
SAS Retail Merchandiser
01.2013 - 12.2018
- Developed a reputation for punctuality and hard work
- In charge of up to 10 employees on the merchandising team
- Designed retail displays to highlight specific products and increase sales in accordance with corporate objectives
- Remodeled several 4-24 square-foot of store with a brand-new floor plan to provide customers with more visually appealing product experiences
- Placed prices and descriptive signage to enhance displays and promote items
- Working with team members and customers to find workable solutions improved operations
- Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements
- Used prepared sketches and planograms to arrange consistent shelves, racks, and bins across 15 locations
- Worked with management and advertising teams to plan the best promotions
- Site evaluations, customer surveys, and team audits were all things I did
- Management recognized me for providing outstanding customer service
Education
Business Administration - Some college (No degree)
St. Louis Community College - Forest Park
St. Louis, MOSales Associate -
ACE Cash Express
St. Louis, MO07.2024
General Education -
Human Development Corporation
St. Louis, MO01.1994
Skills
- Retail merchandising specialist
- POS software expert
- Motivated team player
- People-oriented
- Training and development
- Upselling techniques
- Friendly demeanor
- Strong work ethic
- Detail-oriented
- Recruiting and interviewing
- Accurate money handling
- Skilled problem solver
- Staff training and development
- Inventory management
- Goal-oriented
- Retail sales
- Customer service
- Staff management
- Cash register familiarity
- Natural leader
- Stocking
- Customer-oriented
- Data entry
- Opening and closing procedures
- Customer service-oriented
- Project management
Timeline
Mortgage Specialist
Insight Global
09.2024 - Current
Sales Associate
ACE Cash Express
01.2024 - 07.2024
Store Manager
Dollar General
10.2018 - 08.2023
Retail Merchandiser Assistant
SAS Retail Merchandiser
01.2013 - 12.2018
Sales Associate -
ACE Cash Express
General Education -
Human Development Corporation
Business Administration - Some college (No degree)
St. Louis Community College - Forest Park
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