A retired Army officer with a distinguished military career and certification as a U.S. Army Instructor since 2014. Focused extensively over the past five years on primary prevention, resilience, and military readiness. Holds advanced certifications as a Master Resilience Trainer and in Applied Suicide Intervention Skills Training (ASIST), underscoring a commitment to enhancing soldier well-being and operational readiness. These credentials, combined with expertise in program development, planning, and execution, enable the delivery of impactful training, the fostering of community partnerships, and the advancement of prevention initiatives with precision and professionalism.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisory Program Support Assistant
Centra Arkansas Veterans Health System (CAHVS)
08.2021 - 03.2022
Responsible for planning and directing operations at the Little Rock CAVHS Eligibility Center, overseeing the integration of medical, administrative, and clinical support activities
Supervised and managed a team of 10; addressing employee performance issues as necessary and implementing effective resolutions
Resolved complex travel and eligibility concerns to ensure that patient services are delivered efficiently
Investigated complaints received from congressional officers, patients, visitors, professional staff, and employees, ensuring thorough and timely responses
Compiled, validated, and analyzed data for routine and special reports, contributing to budget control and providing recommendations to management
Monitored and resolved patient complaints through the Secure Messaging portal, ensuring a high standard of service and patient satisfaction
Operations Officer
Military Entrance Processing Station
03.2020 - 08.2020
Managed the day-to-day operations of the Processing Section at the Military Entrance Processing Station (MEPS), overseeing medical assessments, fingerprinting, interviews, oath of enlistment, and both in-processing and out-processing procedures for a staff of over 30 employees
Led the internal processes for the Inspector General Inspection, coordinating with nine different service departments to ensure compliance and readiness for inspection
Compiled and submitted daily reports and statistical data to Higher Command, maintaining open lines of communication and providing accurate updates on operational effectiveness
Yellow Ribbon Reintegration Program Manager
Arkansas Army National Guard Yellow Ribbon Reintegration Program
07.2013 - 11.2019
Served as the State Yellow Ribbon Program Manager for the Arkansas Army National Guard, overseeing the execution of 49 Yellow Ribbon events that supported over 6,000 Service Members and their families. Prioritized the integration of prevention efforts into all program activities, implementing targeted initiatives designed to strengthen resilience and readiness
Implemented targeted initiatives such as; Master Resilience Training, Marriage and Singles’ Resilience Training, Financial Literacy, Emotional Development, and Family Relationship Building, ensuring a comprehensive approach to addressing the needs of Service Members and fostering long-term stability and well-being within the force
Conducted thorough needs assessments and data analysis to customize Yellow Ribbon events according to specific unit requirements, enhancing program relevance and effectiveness across all phases of the deployment cycle
Provided counseling and resilience resources to facilitate the successful reintegration of Service Members following deployment
Delivered professional advisory services, community resources, and targeted training to Wing/Region Service Members, their families, and designated individuals throughout all phases of the deployment cycle
Established and strengthened partnerships with community agencies to leverage available resources and support ongoing initiatives that enhance readiness, resilience, and overall well-being
Developed and standardized internal SOPs by interpreting state policies and regulations, ensuring full compliance with state guidelines and alignment with best practices in reintegration and resiliency
Managed a $926,000 program budget with precision, conducting thorough forecasting, resource allocation, and expenditure oversight to optimize support for personnel, goods, and services, ensuring mission objectives were met with maximum efficiency
Authored and executed Statements of Work (SOWs) for procurement with local stakeholders and multi-dimensional organizations, establishing collaborative frameworks that enhanced program impact and expanded resilience-building resources
Senior Army Instructor
233rd Regional Training Institute
05.2015 - 10.2019
As an Army Instructor, recruited, trained, and applied military methodologies to prepare future leaders in the Army National Guard for effective implementation of prevention activities
Conducted comprehensive training on prevention activities, processes, and planning, ensuring participants gained the necessary skills and knowledge to execute these initiatives
Oversaw military training efforts and supported program implementation to maintain fidelity and alignment with established standards
Job Related Training: Master Resiliency Training 2016, Army Basic Instructor Course 2014
Education
No Degree -
MASTER RESILIENCY COURSE
Camp Joseph T. Robinson
03-2016
No Degree -
ARMY BASIC INSTRUCTORS COURSE
Camp Joseph T. Robinson
2014
Bachelor's degree - BA Mass Communication
University of Arkansas at Little Rock
Little Rock, AR
07.2009
Skills
Training Facilitation
Organizational Skills
Community Partnership Development
Event Planning and Coordination
Project Management
References
COL Erica Ingram (Retd), 501-773-3540, erica.l.ingram2.civ@army.mil
LTC Harold Williams (Retd), 501-920-7181, haroldwilliams1975@gmail.com
Charles Waddell (Retd), 501-743-0791, chazw4@gmail.com
Jobrelatedtraining
Master Resiliency Training, 2016
Army Basic Instructor Course, 2014
Certification
MASTER RESILIENCE TRAINCER 2016
ARMY BASIC INSTRCUTOR 2014
ASSIST CERTIFIED 2014
Timeline
Supervisory Program Support Assistant
Centra Arkansas Veterans Health System (CAHVS)
08.2021 - 03.2022
Operations Officer
Military Entrance Processing Station
03.2020 - 08.2020
Senior Army Instructor
233rd Regional Training Institute
05.2015 - 10.2019
Yellow Ribbon Reintegration Program Manager
Arkansas Army National Guard Yellow Ribbon Reintegration Program
07.2013 - 11.2019
MASTER RESILIENCE TRAINCER 2016
ARMY BASIC INSTRCUTOR 2014
ASSIST CERTIFIED 2014
No Degree -
MASTER RESILIENCY COURSE
No Degree -
ARMY BASIC INSTRUCTORS COURSE
Bachelor's degree - BA Mass Communication
University of Arkansas at Little Rock
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