Danielle Bleeker
Deltaville,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Homemaker
N/A
09.2022 - Current
Rural Mail Carrier
David's Mail Service
01.2020 - 09.2022
- Collected mail from post office boxes and distributed goods to correct addresses.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Handled accurate cash payments for postage and incurred fees.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Risk Advisor
Steve Sparkman State Farm Insurance
09.2019 - 12.2019
- Utilized sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Conducted comprehensive reviews of existing policies to identify gaps in coverage or potential cost savings for clients.
- Advised clients on optimal insurance solutions tailored to their specific life stage and circumstances.
- Managed a diverse client portfolio, tailoring recommendations based on individual needs and financial goals.
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Upsold additional products and services after identifying customer needs and requirements.
- Collected premiums on or before effective date of coverage.
- Conducted thorough risk assessments to ensure clients received appropriate coverage levels at competitive rates.
- Educated clients on insurance policies and procedures.
- Analyzed risk factors to recommend appropriate coverage levels.
- Analyzed customer needs to provide customized insurance solutions.
- Finalized sales and collected necessary deposits.
Licensed Insurance Representative
Jamie Cornette State Farm Insurance
02.2019 - 09.2019
- Utilized sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Calculated quotes and educated potential clients on insurance options.
- Collected premiums on or before effective date of coverage.
- Researched and identified potential new markets.
- Collaborated with underwriters to assess risk and determine appropriate coverage options.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
- Cold calling
Homemaker
N/A
05.2013 - 02.2019
Restaurant Waiter
To-Do Cafe'
05.2017 - 10.2017
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Met with chef to review daily specials and menu changes.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Receptionist
Aylett Animal Hospital
03.2011 - 05.2013
- Scheduled client appointments
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Compiled information from files and research to satisfy information requests.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled assignments independently with good judgement and critical thinking skills.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
Middlesex High School
Skills
- Remote Office Availability
- Organization
- Recordkeeping
- Appointment Scheduling
- Billing and Invoicing
- Verbal and written communication
- Problem-Solving
- Multi-Line Phone Systems
- Professional Demeanor
- Call Answering and Routing
- Mail handling
- CRM Software
Timeline
Homemaker
N/A
09.2022 - Current
Rural Mail Carrier
David's Mail Service
01.2020 - 09.2022
Risk Advisor
Steve Sparkman State Farm Insurance
09.2019 - 12.2019
Licensed Insurance Representative
Jamie Cornette State Farm Insurance
02.2019 - 09.2019
Restaurant Waiter
To-Do Cafe'
05.2017 - 10.2017
Homemaker
N/A
05.2013 - 02.2019
Receptionist
Aylett Animal Hospital
03.2011 - 05.2013
High School Diploma -
Middlesex High School
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