Danielle (Dani) Bloomhuff
Anchorage,AK
Summary
Dynamic Front Office Coordinator dedicated to fostering a collaborative and supportive team environment, with a strong focus on enhancing patient experiences in the medical field. Seeking a long-term position within an organization that values dedication, pride in work, and supportive colleagues. An organized office with positive staff interactions significantly impacts patient satisfaction.
The goal is to contribute to a team that prioritizes outstanding patient care while reigniting passion for the work. Emphasizing the distinction between a boss and a true leader, the commitment lies in maintaining high standards and open communication to inspire and uplift every team member.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
On-Site Office Manager
Sleep Centers of Alaska
12.2023 - 09.2025
- Greet, warmly welcome, and direct all patients, visitors, and healthcare professionals.
- Answering telephone calls and check/return voicemails throughout the day.
- Retrieve and process faxes and handle correspondence; ensure referral updates are sent to the referring providers following the completion of all appointments
- Review & coordinate referrals, build charts; verify insurance is active and obtain current deductible accumulations to relay fee estimates to patient; check prior authorization requirements and submit prior authorization request when needed.
- Call patients to schedule them, relaying as much information as possible to prepare them on what to expect, answering any questions they have, New Patients tend to, justifiably, have anxiety leading to possible cancellations or no shows unless educated with a basic understanding of everything; send out reminders 3 days prior to appointment and then call to confirm the day before.
- Direct patient flow through initial screening, diagnostic testing, therapeutic interventions and handle any logistical matters that directly affect patient care; instruct and educate patients on clinical protocols and testing procedures to help make their experience as painless as possible with no surprises, obtaining informed consents for recommended procedures.
- Audit chart in the EHR each time and add notes for absolutely everything pertaining to the patient's care.
- Track scoring and interpretation of test results to ensure that sleep studies are reviewed in a timely manner, send all results to Referring Providers in real time so they continue to trust us with their patient's care, ultimately providing the best benefits to the patient's continuity of care, as well as maintains that relationship with the outside Providers increasing their confidence in sending more referrals.
- Conduct introduction/demonstration of the prescribed PAP Devices and accessories, performs pre delivery pressure check with a Manometer, then setting it to prescribed pressure; fit & adjust mask/headgear on patient, talking them through everything as I do it.
- Review proper use and operations/maintenance, & cleaning instructions for the PAP device and accessories with patient.
- Track maintain log for patient usage compliance per insurance guidelines to prevent denied updated authorizations requests for claims until cost of equipment is met.
- Execute accurate data entry processes to ensure the integrity of information systems.
- Track, log and order all supplies in the office such as stationary/office supplies, cleaning supplies, and DME.
- Streamline office administration tasks to increase efficiency, support business operations, & provide the best patient care.
- AUDIT patient charts and update as necessary. As well as preparing the Quarterly Compliance Reports and Quality Assurance Surveys every 3 months to send them to the Company Compliance Officer.
- Schedule Pap Therapy follow ups with the Sleep Specialists to make sure patients are medically benefitting from the prescribed treatment pressure and forward all clinical notes to pa Referring Providers.
- Auditing and then invoice for all services provided by my office such as Home Sleep Studies, In-lab Sleep Studies, Pap Rent to Purchases, and the resupply DME accessories existing patients.
Grocery/Customer Service PIC
Three Bears Alaska
09.2021 - 11.2023
- Placed merchandise on proper shelves and restocked regularly to facilitate customer access.
- Answered customers' merchandise questions and located specific items to enable customer purchase.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Oversaw daily operations to ensure efficient inventory management and product availability.
- Developed schedules to maximize labor efficiency and reduce operational costs.
- Led team meetings to communicate goals, updates, and performance expectations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Great Bear Espresso PIC
Three Bears Alaska
09.2021 - 11.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used POS system to enter orders, process payments and issue receipts.
Driver
Domino's Pizza
01.2019 - 09.2021
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered pizzas promptly, ensuring customer satisfaction and adherence to quality standards.
Employment Specialist/Caregiver
Arc Of Anchorage
12.2015 - 03.2019
- Matched clients to open positions based on skills and work requirements.
- Recognized client employment barriers and devised strategies to resolve.
- Maintained records of consumer employment activity such as potential and current employers.
- Conducted assessments, interviews and job trials with clients to develop person-centered plans for employment and support.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Developed individualized employment plans for diverse clients to enhance job readiness and placement success.
- Facilitated workshops on resume writing, interview techniques, and job search strategies to empower participants.
- Provided ongoing support and case management for clients, tracking progress toward employment goals.
Education
GED -
Latonia Adult High School
Covington, KY08.2008
Skills
- Effective composition under pressure
- Positive attitude
- Phone etiquette & Professionalism
- Insurance validation & Prior authorizations
- Health record management & EMR
- HIPAA regulations adherence
- Regulatory compliance reporting
- Administrative coordination & support
- Effective organizational skills
- Customer/Patient relations
- Team leadership
- Teamwork and collaboration
Timeline
On-Site Office Manager
Sleep Centers of Alaska
12.2023 - 09.2025
Grocery/Customer Service PIC
Three Bears Alaska
09.2021 - 11.2023
Great Bear Espresso PIC
Three Bears Alaska
09.2021 - 11.2023
Driver
Domino's Pizza
01.2019 - 09.2021
Employment Specialist/Caregiver
Arc Of Anchorage
12.2015 - 03.2019
GED -
Latonia Adult High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified Forklift Driver, Three Bears AK - 4 months