Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Bloomhuff

Danielle Bloomhuff

Fort Richardson,AK

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Great Bear Espresso PIC

Three Bears Alaksa
Chugiak, AK
09.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.

Driver

Domino's Pizza
Jber, Alaska
01.2019 - 09.2021
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Employment Specialist/Caregiver

Arc Of Anchorage
Anchorage , AK
12.2015 - 03.2019
  • Matched clients to open positions based on skills and work requirements.
  • Recognized client employment barriers and devised strategies to resolve.
  • Maintained records of consumer employment activity such as potential and current employers.
  • Conducted assessments, interviews and job trials with clients to develop person-centered plans for employment and support.
  • Provided clients with on-the-job training and employment related support to maintain and retain employment.

Administrative Assistant

Advanced Rehab And Occupational Solutions
Anchorage , AK
07.2018 - 01.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Education

GED -

Latonia Adult High School
Covington, KY

Skills

  • Service Quality
  • POS Systems and Ordering Platforms
  • Service Management
  • Cooperative Attitude
  • Calm and Professional Under Pressure
  • Work Task Prioritization
  • Inventory Stocking
  • Call Documentation
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Beverage Service
  • Cash Register Operation
  • Understanding Customer Needs
  • Customer Transactions
  • Data Entry and Maintenance
  • Telephone Management
  • Answering Customer Questions

Timeline

Great Bear Espresso PIC

Three Bears Alaksa
09.2021 - Current

Driver

Domino's Pizza
01.2019 - 09.2021

Administrative Assistant

Advanced Rehab And Occupational Solutions
07.2018 - 01.2019

Employment Specialist/Caregiver

Arc Of Anchorage
12.2015 - 03.2019

GED -

Latonia Adult High School

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Danielle Bloomhuff