Hi, I’m
Danielle Bloomhuff
Administrative Office Manager
JBER,AK
Summary
Compassionate Lead Medical Office Assistant with expertise in patient scheduling, medical billing, and electronic health records. Proven ability to enhance office operations and patient care through effective communication and problem-solving skills.
Overview
10
years of professional experience
1
Certificate
Work History
Sleep Centers of Alaska
Lead Medical Office Assistant
12.2023 - Current
Job overview
- Greet, welcome, and direct all patients, visitors, and Healthcare professionals; answering telephone calls and checking voicemails, retrieve and process faxed and handle correspondence
- Coordinate referrals, build charts, verify insurance and prior authorization requirements, and submitting for prior authorization when needed. Then call patients to schedule them and answer any questions I can to help them because new patients being introduced to overnight sleep studies and tend to, understandably, have anxiety and i try to make them feel as prepared and comfortable as I can so they can get through it and start the treatment.
- Direct patient flow from screening and diagnostic testing through therapeutic interventions and handle any logistical matters that directly affect patient care; instruct and educate patients on clinical protocols and testing procedures to help make their experience as painless as possible with no surprises, obtaining informed consents for recommended procedures.
- Track scoring and interpretation of test results to ensure that sleep studies are reviewed in a timely manner.
- Forward test results and referral progress notes to Referring Providers as I update that patient's PHI Chart and communicates with Referring Physicians and any other care professionals working on the patient's case to ensure the best continuity and benefits care for the patient.
- Conducts set up of PAP Devices and accessories. Performs pre delivery pressure check at prescribed setting with pressure Manometer, fit and adjust mask/headgear, instructs patients on proper use and operations of the PAP device and accessories by demonstrating the operations. Then having them operate the PAP Device to help familiarize them to the device so it's not as intimidating or overwhelming. Helping them get the best PAP Therapy and makes it as easy as possible for them to meet their insurance compliance requirements.
- Execute accurate data entry processes to ensure the integrity of information systems.
- Deliver exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Manage inventory levels to optimize supply availability and minimize excess stock.
- Track and order all supplies in the office such as stationary/office supplies, cleaning supplies, and DME.
- Streamline office administration tasks to increase efficiency and support business operations.
- AUDIT patient charts and update as necessary. As well as preparing Quarterly Compliance Reports and Quality Assurance Surveys every 3 months and sending them to the Company Compliance Officer.
- Verify patients insurance eligibility and benefits as well as obtaining prior authorizations as needed. As well as tracking the required Patient Compliance of DME to send to their insurance for RTP CPAP and DME Resupply prior authorizations.
- Prepare patient charts/fee estimates for upcoming sleep study appointments scheduled and explaining the process to the patients prior to the appointment.
- Schedule sleep studies, sleep consults, and post sleep follow ups for all patients. If the patient requires Pap Therapy, I schedule them to come in to be fitted for a mask, introduce them to the machine, and run through how to work it. Then explain the fee estimate and insurance requirements to ensure their insurance pays for the majority of the fees.
- Schedule Pap Therapy follow ups with the Sleep Specialists, track patient CPAP Compliance monthly and track prior authorization expiration dates until the cost of the machine is met (making sure all invoices are billable to their insurance) and making sure all patients are compliant and benefitting from Pap Therapy.
- Upload scored and interpreted sleep studies in my acquisitions, reading those results to the patient, explaining what to expect next on the process and the schedule them according.
- Invoicing all services provided by my office such as Home Sleep Studies, In-lab Sleep Studies, Pap Rentals, and the resupply DME for existing patients.
- Submit quarterly compliance reports on everything in the office to the Compliance Officer every three months consisting of the Patient Chart Audits, Diagnostic Equipment, Office Safety Compliance and Office Saftey Drills, and all Patient Surveys/Feedback.
- Supported insurance verification processes for patient coverage and billing inquiries.
- Assisted in maintaining accurate patient records using electronic health systems.
- Trained new staff on office procedures and patient interaction protocols.
- Maintained accurate billing records for payment reconciliation purposes.
Three Bears Alaksa
Grocery/Customer Service PIC
09.2022 - 10.2023
Job overview
- Placed merchandise on proper shelves and restocked regularly to facilitate customer access.
- Answered customers' merchandise questions and located specific items to enable customer purchase.
- Cleaned and sanitized work areas, equipment and display cases to minimize contamination risks.
- Completed POS purchase transactions and placed bagged items in customers' carts.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Three Bears Alaksa
Great Bear Espresso PIC
09.2021 - 10.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Domino's Pizza
Driver
01.2019 - 09.2021
Job overview
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
Arc Of Anchorage
Employment Specialist/Caregiver
12.2015 - 03.2019
Job overview
- Matched clients to open positions based on skills and work requirements.
- Recognized client employment barriers and devised strategies to resolve.
- Maintained records of consumer employment activity such as potential and current employers.
- Conducted assessments, interviews and job trials with clients to develop person-centered plans for employment and support.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
Education
Latonia Adult High SchoolCovington, KY
GED
Skills
- Service quality management
- POS and ordering systems
- Customer service and support
- Professional demeanor
- Task prioritization
- Inventory management
- Call documentation
- Difficult interactions resolution
- Product upselling
- Trust building strategies
- Beverage service expertise
- Cash register operations
- Needs assessment
- Transaction processing
- Data entry and maintenance
- Telephone communication management
- Inquiry responses
- Insurance verification processes
- Patient scheduling coordination
- Electronic health records management
- Chart auditing proficiency
- Medical terminology knowledge
- Compliance reporting standards
- Data accuracy in entry
- Appointment coordination skills
- Problem solving techniques
- Team collaboration skills
- Patient confidentiality practices
- Office management expertise
- HIPAA compliance knowledge
Timeline
Lead Medical Office Assistant
Sleep Centers of Alaska
12.2023 - Current
Grocery/Customer Service PIC
Three Bears Alaksa
09.2022 - 10.2023
Great Bear Espresso PIC
Three Bears Alaksa
09.2021 - 10.2022
Driver
Domino's Pizza
01.2019 - 09.2021
Employment Specialist/Caregiver
Arc Of Anchorage
12.2015 - 03.2019
Latonia Adult High School
GED
Certification
- Certified Forklift Driver, Three Bears AK - 4 months
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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