Danielle Boatwright
Fort Lauderdale,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Hospitality Worker
B Ocean Hotel And Resort
07.2019 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Security Dispatcher
Allied Universal
03.2017 - 06.2018
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Post Captain
American Knights Security
01.2012 - 06.2017
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Developed and implemented strategies to prevent and respond to security incidents.
- Collaborated with management to develop security policies and procedures.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Responded swiftly to security incidents and effectively resolved security issues.
- Kept team compliant with security protocols and appearance standards.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Supervised team of Number security personnel during shift.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
Education
N/A - N/A
G E D
Virginia BeachSkills
- Monetary Transactions
- Cross-Functional Team Collaboration
- Corrective Actions
- Hospitality and Accommodation
- Calm and Professional Under Pressure
- Collaborative Environments
- Safe Work Practices
- Customer Complaint Resolution
- Policy and Procedure Adherence
- Customer Service and Assistance
- Understanding Customer Needs
- Problem Resolution
- Verbal Communication
Certification
- Area of certification Training - Timeframe
Timeline
Customer Service Associate
Wawa
03.2022 - Current
Hospitality Worker
B Ocean Hotel And Resort
07.2019 - 03.2020
Security Dispatcher
Allied Universal
03.2017 - 06.2018
Post Captain
American Knights Security
01.2012 - 06.2017
N/A - N/A
G E D
Similar Profiles
Zachary BrownZachary Brown
Customer Service Associate at WawaCustomer Service Associate at Wawa
Gianna DiazGianna Diaz
Team Member at WawaTeam Member at Wawa
Amandarae LongAmandarae Long
Retail Supervisor at WawaRetail Supervisor at Wawa
Cooper PerrineCooper Perrine
Customer Service Associate at WawaCustomer Service Associate at Wawa
Jodnel Jean-BaptisteJodnel Jean-Baptiste
Plumber's Assistant at Jean HerbertPlumber's Assistant at Jean Herbert