Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Bohlen

Port Charlotte

Summary

Dynamic customer service professional with a proven track record at CVS, excelling in conflict resolution and workflow management. Recognized for enhancing customer satisfaction through effective team collaboration and proactive issue resolution. Skilled in training and mentoring, ensuring high performance and reliability in service delivery.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Northstar
03.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Independent Contractor

David Allen Rentails
01.2023 - 02.2025
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Customer Service Supervisor

CVS
08.2022 - 01.2023
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Scheduler-Remote

Customer Contact Services
08.2021 - 08.2022
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Customer Service Manager

Walmart
09.2015 - 05.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Loara High School
Anaheim, CA

Skills

  • Positive attitude
  • Customer service
  • Conflict resolution
  • Workflow management
  • Teamwork and collaboration
  • Attention to detail
  • Punctual and reliable
  • Cash transaction handling
  • Training and mentoring
  • Data entry
  • Call center customer service

Timeline

Delivery Driver

Northstar
03.2025 - Current

Independent Contractor

David Allen Rentails
01.2023 - 02.2025

Customer Service Supervisor

CVS
08.2022 - 01.2023

Scheduler-Remote

Customer Contact Services
08.2021 - 08.2022

Customer Service Manager

Walmart
09.2015 - 05.2020

Loara High School

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