Danielle Bond
Folsom,CA
Summary
Dynamic professional with a proven track record at RCMI-Realty Center Management Inc., excelling in customer service and leasing negotiations. Skilled in building rapport and implementing targeted marketing strategies to enhance tenant satisfaction and property visibility. Demonstrates exceptional phone and email etiquette, alongside a deep understanding of fair housing regulations, driving substantial improvements in tenant relations and operational efficiency.
Overview
14
14
years of professional experience
Work History
Multi Site Leasing Consultant
RCMI-Realty Center Management Inc.
08.2024 - Current
- Negotiated lease terms effectively to meet both tenant and management needs.
- Increased property visibility through targeted marketing strategies.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Starbucks Manager
AAFES
10.2021 - 09.2022
- Conducted performance evaluations to identify areas for employee growth.
- Streamlined communication processes to foster transparency among departments.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Lead Sales Associate
JCPenney
07.2013 - 10.2016
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
Assistant Manager
Round Table Pizza, Inc
02.2011 - 06.2013
- Developed contingency plans with team to address potential disruptions.
- Cultivated cohesive team environment by providing clear direction and support.
- Established open lines of communication with team for feedback and suggestions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Community engagement
- Customer service expertise
- Leasing and sales
- Phone and email etiquette
Accomplishments
Successfully reduced tenant delinquencies to under 2% within six months by implementing proactive communication, streamlined payment options, and personalized resolution strategies. Additionally, elevated property reviews from 2.8 stars to 4.5 stars by fostering a resident-focused culture, addressing feedback promptly, and enhancing the overall tenant experience.
Timeline
Multi Site Leasing Consultant
RCMI-Realty Center Management Inc.
08.2024 - Current
Starbucks Manager
AAFES
10.2021 - 09.2022
Lead Sales Associate
JCPenney
07.2013 - 10.2016
Assistant Manager
Round Table Pizza, Inc
02.2011 - 06.2013
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