Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Bonestroo

Sheldon,IA

Summary

With a proven track record at Wireless World Verizon, I excel in business development and interpersonal communication, driving customer retention and sales growth. Leveraging expertise in the wireless sales industry and strategic planning, I've fostered key relationships, achieving a notable increase in client base through effective relationship selling and account management.

Overview

4
4
years of professional experience

Work History

Sales Representative

Wireless World Verizon
Rock Valley, IA
08.2022 - Current
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Contacted new and existing customers to outline the benefits of the products.
  • Fostered relationships with customers to expand the customer base and retain business.
  • Created successful strategies to develop and expand customer sales.
  • Identified customer needs to deliver relevant product solutions, promotions, and meet target budgets.
  • Monitored customer order process and addressed customer issues.
  • Demonstrated product features to align with customer needs.
  • Adhered to company initiatives, and achieved established goals.
  • Followed up with clients after installations to assess quality service and customer satisfaction.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Developed targeted lists and new business opportunities, accelerating the sales process to achieve results.
  • Greeted customers to determine their wants or needs.
  • Cleaned shelves, counters, and tables to maintain an organized store.
  • I answered store and merchandise questions, and led customers to the items they wanted.
  • Unboxed new merchandise and restocked shelves in appealing, organized arrangements to promote items.
  • Stocked shelves, supplies, and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Exchanged merchandise for customers and accepted returns.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.
  • Prepared merchandise for purchase or rental.
  • Maintained records related to sales for store management.

Receptionist

Holiday Inn Express Hotel Suites
Sioux Center, IA
03.2022 - 08.2022
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted and directed visitors to appropriate personnel and answered average of 40 calls and emails daily.
  • Scheduled and confirmed appointments and meetings for management team.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Reported suspicious individuals to supervisor.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Coordinated pick-up and delivery of express mail services.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Collated, bound and stored computer-generated reports.

Salesperson

Home On Main
Hull, IA
08.2021 - 05.2022
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Gathered information from clients to create solutions that achieved business needs and desires.
  • Developed eye for detail and suggested accessories to complement purchase.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Fostered relationships with customers to expand customer base and retain business.
  • Monitored customer order process and addressed customer issues.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Demonstrated product features to align with customer needs.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Adhered to company initiatives and achieved established goals.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.

Education

High School Diploma -

Western Christian
Hull
05.2011

Skills

  • Business Development
  • Wireless Sales Industry Expertise
  • Staff Training
  • Customer Service
  • Strategic Planning
  • Client Account Management
  • Relationship Selling
  • Customer Retention Abilities
  • Account Management
  • Client Service
  • B2B and B2C Sales
  • Customer Relations
  • Sales Closing
  • Performance Improvement
  • Complex Problem-Solving
  • Market Research and Analysis
  • Product Promotions
  • Customer Needs Assessment
  • [Type] Industry Knowledge
  • Expense Reporting
  • Interpersonal Communication Skills
  • Inside and Outside Sales
  • Retention Strategies
  • Strategy Development
  • Product and Service Knowledge
  • Training and Development
  • Records Management
  • Post-Sales Support
  • Account Development
  • Process Improvement
  • Relationship Building
  • Lead Prospecting
  • On-Site Product Demonstrations
  • Product Merchandising
  • Customer Retention
  • Product Management and Pricing
  • Account Servicing

Timeline

Sales Representative

Wireless World Verizon
08.2022 - Current

Receptionist

Holiday Inn Express Hotel Suites
03.2022 - 08.2022

Salesperson

Home On Main
08.2021 - 05.2022

High School Diploma -

Western Christian

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Danielle Bonestroo