Danielle Bonilla
Middletown
Summary
Strong desire to develop and grow within the Hospitality Industry. Brings willingness to learn critical aspects of food service, such as maintaining cleanliness and ensuring quick and accurate service. Ready to use and develop communication and teamwork skills in any FOH role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Service Lead
The Culinary Institute of America
01.2024 - 12.2024
- Managed high-stress situations effectively, maintaining composure while deescalating conflicts with customers or team members.
- Oversaw the purchasing process for the service team, ensuring timely acquisition of decor items, glassware, plateware, and flatware.
- Created comprehensive training materials to ensure new hires were prepared for their roles
Senior Tour Guide
The Culinary Institute of America
09.2022 - 12.2024
- Enhanced visitor experience by incorporating vivid storytelling and historical anecdotes into guided tours.
- Managed unforeseen situations adeptly, demonstrating flexibility and quick problem-solving abilities under pressure.
- Managed OpenTable reservations for all three campus restaurants, ensuring seamless coordination for guests.
Prep & Line Cook
Kalahari Resorts & Conventions
06.2023 - 08.2023
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
Retail Associate
NeighborRx Pharmacy
08.2021 - 09.2022
- Cashier; responsible for organizing inventory, front facing customer service
- Stocked merchandise, clearly labeling items, and arranging according to profile
Park Presentation
Legoland
05.2021 - 08.2021
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Upheld high standards of park cleanliness, ensuring a welcoming environment for all visitors.
Education
Bachelor of Business Administration - Management in Culinary Arts
The Culinary Institute of America
Hyde Park, NY04-2025
Diploma - Academic Honors
Minisink Valley High School
Slate Hill, NY06.2022
Skills
- Call center experience
- Escalation handling
- Complaint resolution
- Customer satisfaction measurement
Hobbies and Interests
Envision Program at Culinary Institute of America, Hyde Park, NY - July2019, A week long college campus experience with immersive culinary classes including aspects of agriculture, working in a kitchen, and different cultural recipes.
Community Service
- Holy Cross Church, Pancake Breakfast, 2021-08, Present, Helped cook food for a fundraiser breakfast to benefit the religious education program
- Knights of Columbus, Car Show, 2016-06, 2016-06, 2017-06, 2017-06, Assisted with taking food orders for car show enthusiasts
- Holy Cross Church, Cider Five, 2016-10, 2016-10, 2017, 2017, Assisted with taking food orders for guests and Cider Five participants.
Culinary Interest
- Sur La Table Cooking Classes, Nanuet, NY Summers 2016-2018
- The Science of Taste
- Knife Safety
- Bubbles and Technology
- Smoke and Fire
- Chemical Reactions
Certification
- Certified Food Safety Manager (CFSM) - National Restaurant Association 2027
- TIPS Certified 2027
Timeline
Senior Service Lead
The Culinary Institute of America
01.2024 - 12.2024
Prep & Line Cook
Kalahari Resorts & Conventions
06.2023 - 08.2023
Senior Tour Guide
The Culinary Institute of America
09.2022 - 12.2024
Retail Associate
NeighborRx Pharmacy
08.2021 - 09.2022
Park Presentation
Legoland
05.2021 - 08.2021
Diploma - Academic Honors
Minisink Valley High School
- Certified Food Safety Manager (CFSM) - National Restaurant Association 2027
- TIPS Certified 2027
Bachelor of Business Administration - Management in Culinary Arts
The Culinary Institute of America
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