DANIELLE BOOKER
Washington,DC
Summary
Customer service professional with extensive experience in fast-paced environments. Expertise in front-desk operations, handling inquiries, processing orders, and maintaining records. Committed to delivering positive experiences through strong communication and attention to detail.
Overview
9
9
years of professional experience
Work History
Bud Tender
Liberty Cannabis Dispensary
Oxon Hill, MD
02.2025 - Current
- Assisted customers by actively listening to needs, answering questions, and providing attentive support throughout visits.
- Processed customer orders accurately, ensuring high service standards and attention to detail for optimal customer satisfaction.
- Prepare and organize customer orders for timely and accurate fulfillment.
- Facilitated clear and respectful communication with customers and team members to maintain smooth daily operations.
- Check in guests, verify required information, and efficiently manage front-desk traffic in a busy customer-facing environment.
- Provide professional, welcoming front-desk service by greeting and assisting guests while creating a positive first impression.
- Maintain a professional, organized, and welcoming front-of-house environment while following company procedures.
Warehouse Associate
Nordstrom
Upper Marlboro, MD
02.2024 - 02.2025
- Received and processed incoming shipments, verifying item accuracy against purchase orders to ensure correct inventory levels.
- Maintained accurate inventory records through manual and computerized systems to support effective stock management.
- Use scanners to track parcel information and maintain efficient inventory and fulfillment processes.
- Used scanners to track parcel information, contributing to streamlined inventory and fulfillment processes.
- Maintain clean, organized, and safe work areas while supporting team productivity.
Dance Instructor
Ballet Arts Academy
Waldorf, MD
08.2017 - 07.2023
- Developed and delivered dance instruction for students of varied ages, skill levels, and abilities.
- Fostered positive relationships with students and parents through clear communication and tailored feedback, enhancing student engagement.
- Built positive relationships with students and parents through clear communication, patience, and individualized feedback.
- Guided parents on strategies to support student development and provided professional progress updates, promoting a collaborative learning environment.
- Customized instructional and communication approaches to meet individual needs, ensuring an inclusive and supportive learning atmosphere.
Personal Office Assistant
Millennium
Upper Marlboro, MD
05.2019 - 03.2020
- Greeted guests and provided assistance to ensure smooth arrivals and positive first impressions.
- Answered incoming calls, directed inquiries to appropriate staff, and responded promptly to emails.
- Answered visitor inquiries and connected them with departments to facilitate efficient communication.
- Managed office files, documents, records, and appointment calendars to maintain organization and confidentiality.
Education
High School Diploma -
Crossland High School
Temple Hills, MDSkills
- Guest Check-In
- Front Desk & Guest Services
- Customer Service
- Point of Sale
- Call Handling
- Scheduling management
- Office management
- Organizational skills
- Product Knowledge
- Microsoft Suite
- Team leadership
- Professional Communication
Timeline
Bud Tender
Liberty Cannabis Dispensary
02.2025 - Current
Warehouse Associate
Nordstrom
02.2024 - 02.2025
Personal Office Assistant
Millennium
05.2019 - 03.2020
Dance Instructor
Ballet Arts Academy
08.2017 - 07.2023
High School Diploma -
Crossland High School