Danielle Borowski

*Supported Approx.10,000 associates between Canada and the United States
*Assisted associates with Benefit, Payroll and Policy questions; consisting of pay questions, benefit eligibility and policy questions on earned vacation time.
*Fulfilled Associates and Vendor requests by completing benefit eligibility request and unemployment questions.
*Communicated with Fiserv associates, manager, and vendors via email, Client 360 and Phone Calls.
*Processed New Hires, Pay Increases, Promotion and Transfers.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assistance provided to CLA, Steren's Management and Veolia

• Resolved employee records via email and service tasks.

• Provided customer service to external and internal customers. • Aided the Payroll Team and HRIS Team.

• Responded promptly to inquiries regarding document availability, access rights.

• Ensured that all deadlines were met while adhering to the organization's confidentiality requirements.

• Processed court orders and life claims in a timely manner.

• Processed insurance payments for retirees and associates out on leave

• Main contact for incoming service calls.

• Worked successfully with diverse group of coworkers to accomplished goals and address issues related to our products and services.

• Utilized data-driven decision-making to prioritize recruitment efforts and allocate resources effectively
• Conducted thorough interviews and assessments, ensuring a high level of candidate quality for all positions filled
• Assisted with filling selected stores' holiday staff.
• Successfully boosted recruitment rates in just 6 months.

• Initiated background and drug screens.

• Created decline, offer letters to complete the hiring process.

• Worked area business to post job openings.

• Supported organizational change initiatives through effective communication strategies among employees at all levels.
• Assisted with completion of onboarding and orientation
• Compiled interview and new hire paperwork
• Assisted with completion of onboarding and orientation
• Processed and managed incoming guest and direct to the appropriate business partner or recruiter
• Ran I-9 verification

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Discreetly managed employee job records, COBRA, and annual enrollment.
• Resolved employee questions concerning employment benefits, including family status changes, and annual enrollment.
• Provided training to Customer Service Team, field contacts of benefits and policies.
• Processed data entry of new hires through to terminations.
• Main contact for field contacts, employees, and vendors.