Danielle Bosha
Savannah,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Member Services Coordinator
Sam's Club
08.2023 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Developed, implemented and collated customer satisfaction surveys for improved insight.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Created and maintained detailed database to develop promotional sales.
- Implemented and developed customer service training processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed and updated databases to handle customer data.
- Trained new personnel regarding company operations, policies and services.
Front End Manager
Walmart
08.2022 - 08.2023
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees through day-to-day work and complex problems.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw cashier operations, bookkeeping and security.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reviewed financial reports and trend forecasts.
- Evaluated employee performance and made recommendations for improvements.
- Maintained strong customer relations and effective customer service standards.
- Created, prepared, and delivered reports to various departments.
Live Events Coordinator
Disney World
02.2020 - 08.2022
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated schedules and timelines for events.
- Inspected event facilities to confirm conformance to customer requirements.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Developed post-event reports to determine effectiveness of each event.
- Brainstormed and implemented creative event concepts and themes.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Produced concept plans for high-profile corporate meetings and events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Education
Bachelor of Arts - Theater Management
Alabama State University
Montgomery, AL12.2019
Skills
- Training development aptitude
- Multi-line phone talent
- Stock management
- Account management
- Money handling abilities
- Strategic sales knowledge
- Complaint resolution
- Retail store support
- POS systems expert
- Sales expertise
- Staff education and training
- Service standard compliance
- Recordkeeping strengths
- Report preparation
- Key stakeholder relationship building
- International sales support
- Medical terminology knowledge
- Order fulfillment
- Warehousing functions
Timeline
Member Services Coordinator
Sam's Club
08.2023 - Current
Front End Manager
Walmart
08.2022 - 08.2023
Live Events Coordinator
Disney World
02.2020 - 08.2022
Bachelor of Arts - Theater Management
Alabama State University