Danielle Boucher
Gallatin/Nashville,TN
Summary
Dynamic and results-driven academic leader with extensive experience in higher education administration, online program development, and strategic planning. Proven expertise in curriculum management, quality assurance, and fostering a culture of support, success, and inclusion. Committed to shaping the future of education through innovative initiatives and collaborative efforts. Currently pursuing a Master of Science in Organizational Leadership with a strong focus on change management and leadership development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
ERG Officer, Career Growth
Southern New Hampshire University
01.2023 - Current
- Through working with respective Governance and the Executive Sponsor, this role allows for real-time development and coaching for enhanced leadership skills as evidenced through influencing without authority, persuasive presentations, excellence in process management, and energizing our people
- ERG Officers learn and are expected to comfortably demonstrate professional courage, excellence in stakeholder engagement, strong communications, networking, and collaboration skills to deliver results through others
- They typically demonstrate greater intercultural fluency and improved appreciation for managing a diversity of perspectives and people in pursuit of results aligned to the business
- Management of teams, initiatives, and projects; Collaborate with fellow officers and create meeting agendas and facilitate monthly member meetings; Strategic planning and project delivery; Strong business acumen and willingness to learn; Strategic thinking skills; Demonstration of organizational and time management skills; Task delegation and project management; Develop surveys to assess the membership's career goals; discuss professional and career plans; Collaborate with thought leaders to raise awareness on key issues important to SNHU's vision and mission; Present professional development training on various topics, i.e., public speaking, workplace conflict management;
Adjunct Instructor
Southern New Hampshire University
01.2016 - Current
- Facilitate innovative, high-quality academic instruction to diverse students studying the Human Services field
- Coordinate with student advisors and academic teams, engineering classroom structures designed to motivate and empower students to overcome obstacles and succeed
- Manage a classroom of up to thirty students in each section
- Implement time management strategies to facilitate efficient turnaround timelines for grades and project plans
- Utilize PowerBI to measure KPIs in the areas of student grades and submissions and adjust outreach and teaching style appropriately
- Outperform faculty expectations term after term, providing substantial student feedback and academically engaging instruction
- Collaborate with Student Success and Academic Operations teams to drive efficiency, gather and interpret results, and utilize my change management education and experience to better the overall student experience.
Academic Advisor III
Southern New Hampshire University
01.2014 - Current
- Years of account management of a diverse portfolio of hundreds of undergraduate and graduate students (currently undergraduate), guiding them through SNHU programs and activities designed to support academic success and championing hundreds over the years to graduation
- Collaborate with students to develop long-term and short-term academic and career goals, build positive and productive relationships, and track their progress via various metrics to conceptualize strategies to help them excel
- Consistently meet KPI goals for registration and persistence goal by approximately 8% above margin
- Liaison and partner with cross-departmental university faculty and staff to organize, plan, and execute ideas and programs designed to help students succeed
- Consistently meet or exceed departmental goals and mid-term and annual performance reviews.
Internship Project Coordinator
NH Department of Health & Human Services
01.2015 - 01.2016
Child Protective Services Worker
NH Department of Health & Human Services
01.2011 - 01.2015
Fiscal Specialist
NH Department of Health & Human Services
01.2011 - 01.2015
Youth Detention Counselor
NH Department of Health & Human Services
01.2011 - 01.2015
Education
Master of Science in Organizational Leadership -
Southern New Hampshire University
Manchester, NH12.2024
Graduate Certificate in Human Resource Management -
Southern New Hampshire University
01.2021
Graduate Certificate in Nonprofit Leadership -
Southern New Hampshire University
01.2017
Master of Arts in Human Services -
Bellevue University
01.2015
Bachelor of Arts in Criminal Justice -
Northwestern State University
01.2012
Associate of Arts in Criminal Justice -
Northwestern State University
01.2011
Skills
- Leadership
- Communication
- Quality Assurance
- Retention
- Curriculum Management
- Training/Mentoring
- Community Building
- Adaptability
- Facilitation
- DEI
- Metrics
- Accessibility
Certification
Certified Prosci Change Management Practitioner/Badge - 10/2023
Accomplishments
- Portfolio of Completed LinkedIn Learning, including: Mastering Your Executive Presence (2024)
- Completion of all 9 Elevate meta badges (Teams, Communication, Diversity, Growth Mindset, Interdependence, Critical Thinking, Purpose, Results, Leadership) - 11/2023
- Change Leadership Badge – 09/2023
- Employee Network community of Interest facilitator
- Excellence in Advising Award Winner and yearly nominee
- Emerging Leaders Graduate
Affiliations
- Association for Talent Development
- Society for Human Resource Management
- LinkedIn Premium
- Delta Mu Delta
- National Society of Leadership and Success
- Phi Kappa Phi
Timeline
ERG Officer, Career Growth
Southern New Hampshire University
01.2023 - Current
Adjunct Instructor
Southern New Hampshire University
01.2016 - Current
Internship Project Coordinator
NH Department of Health & Human Services
01.2015 - 01.2016
Academic Advisor III
Southern New Hampshire University
01.2014 - Current
Child Protective Services Worker
NH Department of Health & Human Services
01.2011 - 01.2015
Fiscal Specialist
NH Department of Health & Human Services
01.2011 - 01.2015
Youth Detention Counselor
NH Department of Health & Human Services
01.2011 - 01.2015
Master of Science in Organizational Leadership -
Southern New Hampshire University
Graduate Certificate in Human Resource Management -
Southern New Hampshire University
Graduate Certificate in Nonprofit Leadership -
Southern New Hampshire University
Master of Arts in Human Services -
Bellevue University
Bachelor of Arts in Criminal Justice -
Northwestern State University
Associate of Arts in Criminal Justice -
Northwestern State University