Danielle Brandt
Receptionist
Eugene,OR
Summary
39 Years have been devoted to the care of others. My son has been brought into the world 3lbs. 1 oz emergency c- section. Born with a condition called spina-bifita. (a hole in the spine), Autistic non verbal. Older sister is on the different end of the spectrum with Autism and behavioral needs. with this expirence, being fast paced and always on the road or to another specialist, I stayed on my feet and was comfortable rolling with the punches. I have
Entertained the company of entire court rooms, Doctors offices, spinal surgeons, brain surgeons, from both coasts, specialists, with brains worth millions in education alone.
Then on the other hand I have expirence with mental illness in my family, I have witnessed homelessness and starvation first hand.
Overview
22
22
years of professional experience
Work History
Personal Support Specialist
Shabazz Muhammad
Eugene, OR
05.2015 - Current
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Receptionist Supervisor
Hydra Restoration
Eugene, OR
09.2019 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Trained team members on new hotel services and products to support promotional efforts
Master Stylist
Supercuts Hair Salons
Newark, DE
09.2003 - 08.2006
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Shampooed, cut and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Colored and treated hair using modern technology.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
Receptionist Administrator
Supercuts Hair Salons
Wilmimgton, DE
09.2001 - 05.2006
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Reception
Comfort Suites Hotel
Newark, DE
08.2001 - 08.2003
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Janitorial Lead
Abby Medical Center
Newark, DE
01.2001 - 01.2003
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained floor cleaning and waxing equipment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Education
Diploma - Diploma
Schilling And Douglas School of Hair Design
Newark, DE06.2009
High School Diploma -
Glasgow High School
Newark, DE05.2001
Skills
- Heavy Lifting
- Personal Service
- Mobility Assistance
- Social Perceptiveness
- Progress Documentation
- Incident Reporting
- Service Documentation
- Verbal and Written Communication
- Attentive to People
- Problem Identification
- Companionship and Emotional Support
- Recovery Techniques
cover letter
1). I have a bi-racial family, my kids are autistic, I have worked with special needs kids since I was in elementary school. I was the child that gave her lunch up to make sure he other disabled children in the classroom all had a chance to get some of my jello. I would rather help them then play kick ball.
My entire family is biracial and my children are both autistic with super special needs.
I have family expirence with homelessness, starvation, even domestic violence. saying all this would normally make a person ccringe, however I still have faith as wellas look at the glass as half full.
2)..working with my own trauma has buffed me in to a shiney stone. I watched my sons intestine lay outside his body, watched the sergons break and reset his legs, put a cathater in his baby body, watch him go in to multipule operating rooms. nothing is more tramatic then to not know why your child wont eat, to hear his stomach growl and watch him spit the food out on the floor because his stomach was under devolped. Having to witness, him getting a feeding tube. I watched the doctors let him starve for 3 years. during this duress I came up short handed and my partner became abusive towards us. This then helped me navigate homelesssness and the court world with department of human welfare. I have had it all and lost it all two times over. i know the ropes better than google.
3). I have used white bird,peace health navagtors, releif nursery, emergence, mental health court, DHS,Looking glass, counseling at Lane co Behavioral he
Timeline
Receptionist Supervisor
Hydra Restoration
09.2019 - 08.2022
Personal Support Specialist
Shabazz Muhammad
05.2015 - Current
Master Stylist
Supercuts Hair Salons
09.2003 - 08.2006
Receptionist Administrator
Supercuts Hair Salons
09.2001 - 05.2006
Reception
Comfort Suites Hotel
08.2001 - 08.2003
Janitorial Lead
Abby Medical Center
01.2001 - 01.2003
Diploma - Diploma
Schilling And Douglas School of Hair Design
High School Diploma -
Glasgow High School
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