Danielle Brave
Orlando,FL
Summary
Effective Administrative Assistant with over 5 years of experience in a fast-paced office setting. A hardworking team player who is able to multitask and handle a high volume of clerical projects in a timely manner with accuracy and professionalism. In search of a profession where I can apply my problem-solving abilities, expand my knowledge, and broaden my experience. A profession that makes use of my exceptional customer service abilities, is gratifying and demanding, and offers the chance to further one's education.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Florida Department Of Children & Families
09.2017 - 05.2021
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- The team's administrative assistant for the Circuit 9 CPIs and case workers
- Utilizing an Excel spreadsheet that I managed, I generated the daily disbursement of the Daily Master Muster.
- Coordinate travel arrangement for domestic and international travel and created a travel reimbursement form.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources. Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files. As well as streamlined HR tasks include arranging interviews, onboarding, and background checks
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Contacting vendors and venues for conferences and meeting spaces, assuring that we are quoted the best possible price and staying within budget
- Established administrative work procedures to track staff's daily tasks.
- Final bills were entered into the Statewide System (MFMP) to make sure that vendors were paid.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Setup, coordination, and oversight of departmental meeting schedules, as well as setup of meeting supplies and refreshments.
Administrative Assistant/Enrollment Specialist
Florida Virtual School
12.2015 - 06.2017
- Produced quarterly reports with enrollment data in an Excel spreadsheet
- Keep track of enrollment statistics and generate the required reports using the data that is already on file
- Communicate clearly and successfully with coworkers, external businesses, other departments, and top management
- Enrolled all students in a Virtual Program for the State of Florida supported by VSA and LMS
- Worked on special projects and New Merger and acquisition site set ups
- Supporting the overall team with administration duties including minute taking
- Developed and updated spreadsheets and databases to track, analyze, and report on enrollment figures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Scheduled office meetings and client appointments for staff teams.
Revenue Service Agent
FedEx
12.2013 - 11.2015
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Responded proactively and positively to rapid change.
- Track large number of invoices to assure businesses were billed accurately
- Managed individual high volume accounts for revenue objectives
- Developed and updated databases to handle customer data.
- Investigated and resolved accounting, service and delivery concerns.
- Accurately documented, researched, and resolved customer service issues.
Customer Service Representative/Technical Support Agent
Convergy's
07.2011 - 09.2013
- Managed high volume of inbound customer calls while researching and resolving billing inquiries
- Excellent hands-on experience with reviewing and updating customers invoices
- Accurately documented, researched, and resolved customer service issues
- Responded to customer requests for products, services, and company information.
- Maintained a sincere interest in providing world-class customer service
- Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction
- Exercises independent thinking in meeting customer expectations
- Demonstrates a commitment to learning quickly and effectively applying knowledge
- Updated account information to maintain customer records.
- Troubleshoot service equipment issues and prioritize and organize daily follow-ups to ensure timely resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05.2006
Skills
- Problem Solving
- Time Management and Scheduling
- Editing and Proofreading
- Customer Service
- Strong Organizational Skills
- Administrative Support
- Excellent Verbal & Written Communication
- MS Office (Word, Excel, PowerPoint, Access, and Outlook)
- Travel arrangement and Calendar Management
- Office Equipment Operation
- Event and Meeting Coordination
- Attention to detail
- Focused, organized and diligent
- Ability to work Remotely under minimal supervision
- Negotiation
- Recordkeeping
- Self Starter
Courses
Administrative Assistant Course , State of FL(DCF)
JUNE 2020
Administrative Assistant Course , State of FL(DCF)
APRIL 2019
Timeline
Administrative Assistant
Florida Department Of Children & Families
09.2017 - 05.2021
Administrative Assistant/Enrollment Specialist
Florida Virtual School
12.2015 - 06.2017
Revenue Service Agent
FedEx
12.2013 - 11.2015
Customer Service Representative/Technical Support Agent
Convergy's
07.2011 - 09.2013
High School Diploma -
Maynard Evans High School
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