Danielle Brewer
Las Vegas,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Administrator/Insurance
True Dentistry Southwest/ True Dentistry Summerlin
2022.10 - Current
- Managing a multiline phone system, while greeting all patients coming into our office.
- Served as liaison between providers at the dental practice, effectively handling communication among dentists, hygienists, and dental assistants.
- Optimized office efficiency by creating streamlined procedures for managing daily tasks such as appointment scheduling and patient record updates.
- Enhanced patient satisfaction by promptly addressing concerns and resolving billing issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary.
- Responded to customer concerns and questions on daily basis.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Verifying insurance eligibility from the web and inputting the current plan that we have in our in current plans or making a brand new plan.
- Ensured strict adherence to HIPAA regulations by maintaining secure storage of confidential patient information.
- Completed patient referrals to other medical specialists.
- Prepared and processed patient referrals and transfer requests.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Dental Assistant/Treatment Coordinator
Henderson Family Dentistry
2021.09 - 2022.06
- Set up restorative Operatories, assist doctor on RCT, Crown Preps, Fillings, Extractions, Implants, Dentures, and assisting doctor with whatever else is needed Set up hygiene operatories, make sure hygiene trays and goodie bags are prepared, charts and route slips in the appropriate bin the night before, seat patients when ready and in the appropriate operatory is available, take X-rays if needed especially when double booked hygiene appointments/ comp exams, apply fluoride, schedule patient recall and dismiss patient to the front, break down room, sterilization, comp exams with doctor
- FMX, peri chart, put treatment in appropriate order, dismiss patient to the treatment coordinator with detailed instructions, help fill in with restorative when needed, stocking operators including anesthetic, dentrix notes, EOD cleaning, answer phones, check in patients, pulling charts, filing paper charts, clinic email, check remaining insurance benefits and deductibles for all large restorative appointments before confirmed calls, confirmation calls for restorative appointments ( 2 days out ), check restorative appointments for Nevada dental benefits and benesys pre- estimate, treatment plan with patients, schedule appointments, scan documents, collect co-pays, call in RX to pharmacies when requested, help process referral reports that come in from specialists, misc duties as needed.
- Implemented educational programs within the practice that emphasized preventative care strategies for patients.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
Waitress
Chilis Bar and Grill
2017.05 - 2021.04
- Greeting guest, taking drink and food orders, answering any questions they have about the menu, answering phones, point of sales on aloha system, handling cash and credit card transactions, cleaning and restocking the service stations, dealing with complaints or concerns, customer satisfaction.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked guests' identification before serving alcoholic beverages.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Trained new servers on restaurant policies and procedures.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Dental Assistant/Treatment Coordinator
Simi Family Dentistry
2018.06 - 2020.03
- Greeting patients, answering phones, booking appointments, calling insurance companies to get verification of insurance, collect and apply payments to their accounts, pulling patient charts, Familiar with Dentrix, respond to patients emails/text messages through our computer program Lighthouse, social media networking, assisting patients, assisting the doctor chairside as needed, cleaning rooms, sterilization
- I also worked with a Periodontist, once a month.
- Implemented educational programs within the practice that emphasized preventative care strategies for patients.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared and sterilized instruments and materials for use by dentists.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Supervisor/Kennel Supervisor
Dog Daycare, Boarding, Facility
2014.07 - 2016.03
- Duties are preparing feedings, medications, cleaning, laundry, sanitizing, being able to tell when a dog isn't feeling well, studying dog behavior, running the front desk, customer service, checking dog in and out, preparing bills, booking appointments, answering phones, emails, filing, computer input, credit card machine, running errands, taking a dog or dogs to the vet when needed to do so, taking dog or dogs home to their owners from our facility, I also learned how to do everything in grooming besides any body cuts of the dogs, satisfying all customers needs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Waitress/ Cocktail Waitress
Beverage Catering
2014.07 - 2016.03
- Duties are POS experience, handling cash and credit cards transactions, customer service, taking drink and food orders, suggestion food and drink items in the menu.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Education
Dentistry - Dentistry
UEI
Encino, CA05.2018
Skills
- 60wpm+ (10 years)
- Dental office experience (6 years)
- Customer service (14+ years)
- Highly Proficient Identifying and resolving common customer issues
- Proficient Call Center Customer Service
- Highly Proficient Sales skills
- Expert Customer Service skills
- Patient Relations
- Scheduling and Coordinating
Certification
- First Aid Certification
- Infection Control Certification
- Coronal Polish Certificate
- Sealant Certification
- Certified Dental Assistant
- Radiology Certification
- CPR Certification
Timeline
Dental Administrator/Insurance
True Dentistry Southwest/ True Dentistry Summerlin
2022.10 - Current
Dental Assistant/Treatment Coordinator
Henderson Family Dentistry
2021.09 - 2022.06
Dental Assistant/Treatment Coordinator
Simi Family Dentistry
2018.06 - 2020.03
Waitress
Chilis Bar and Grill
2017.05 - 2021.04
Supervisor/Kennel Supervisor
Dog Daycare, Boarding, Facility
2014.07 - 2016.03
Waitress/ Cocktail Waitress
Beverage Catering
2014.07 - 2016.03
Dentistry - Dentistry
UEI
- First Aid Certification
- Infection Control Certification
- Coronal Polish Certificate
- Sealant Certification
- Certified Dental Assistant
- Radiology Certification
- CPR Certification
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