Danielle Brewer
Williamsport,PA
Summary
Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining operations at ACE Hearing Centers. Demonstrates exceptional organizational skills and HIPAA compliance, alongside a commitment to outstanding customer service. Dependable and hard working while willing to learn.
Overview
28
28
years of professional experience
Work History
Patient Care Coordinator
ACE Hearing Centers
Williamsport, PA
10.2017 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Customer Service Representative
United Concordia
Williamsport, PA
02.2017 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints in timely manner.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Receptionist
Pennsylvania Telephone Company
Jersey Shore, PA
05.2010 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash and credit transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Created monthly billing invoices and mailed in timely manner.
Customer Service Cashier
Turkey Hill Minit Markets
DuBoistown, PA
08.1996 - 05.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
High School Diploma -
South Williamsport Jr/Sr High School
South Williamsport, PA06-1996
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Insurance verification
- Punctual and hardworking
- Reliability and dedication
Timeline
Patient Care Coordinator
ACE Hearing Centers
10.2017 - Current
Customer Service Representative
United Concordia
02.2017 - 10.2017
Receptionist
Pennsylvania Telephone Company
05.2010 - 02.2017
Customer Service Cashier
Turkey Hill Minit Markets
08.1996 - 05.2010
High School Diploma -
South Williamsport Jr/Sr High School