Danielle Brewer
Williamsport,PA
Summary
Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining operations at ACE Hearing Centers. Demonstrates exceptional organizational skills and HIPAA compliance, alongside a commitment to outstanding customer service. Dependable and hard working while willing to learn.
Overview
28
28
years of professional experience
Work History
Patient Care Coordinator
ACE Hearing Centers
10.2017 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Customer Service Representative
United Concordia
02.2017 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints in timely manner.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Receptionist
Pennsylvania Telephone Company
05.2010 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash and credit transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Created monthly billing invoices and mailed in timely manner.
Customer Service Cashier
Turkey Hill Minit Markets
08.1996 - 05.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
High School Diploma -
South Williamsport Jr/Sr High School
South Williamsport, PA06-1996
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Insurance verification
- Punctual and hardworking
- Reliability and dedication
Timeline
Patient Care Coordinator
ACE Hearing Centers
10.2017 - Current
Customer Service Representative
United Concordia
02.2017 - 10.2017
Receptionist
Pennsylvania Telephone Company
05.2010 - 02.2017
Customer Service Cashier
Turkey Hill Minit Markets
08.1996 - 05.2010
High School Diploma -
South Williamsport Jr/Sr High School
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