Danielle Brewer
Cedar Falls,IA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Debt Collector
CBE Group
04.2024 - Current
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Collected on delinquent accounts to reduce overdue balances.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Documented customer payment interactions and account statuses for future reference.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Maintained consistently high success rate of collecting on overdue accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved high customer satisfaction, empathetically handling debtor communications and providing clear, helpful information.
Senior Associate
Goodwill Industries
04.2019 - 07.2022
- Collected cash payments from customers and made change and charged purchases to customers' credit cards and provided customers with receipts
- Responsible for training incoming associates on their roles within the store
- Cross trained in many different roles within the store and adaptable to change
- Maintains accurate hang counts and consistently meets and often exceeds 7OO units per day in clothing
Domesticated Homemaker
06.2017 - 04.2019
- Maintained the budget and household expenses
- Dedicated in taking care of a small child
- Ensured the home was well maintained
Receiving Associate
Bed Bath and Beyond
08.2013 - 06.2017
- Recommended products to customers, based on customers' needs and interests
- Conferred with customers to assess customer needs or obtain feedback
- Followed the correct vendor check-in procedures as defined in the operations manual and trained by manager
- Processed and scanned in truck orders correctly and processed proper paperwork that corresponded with the vendor
Education
No Degree - Associate of Arts
Spartanburg Community College
Spartanburg, SCSkills
- Quick to Adjust
- Effective Negotiation Skills
- Team Leadership
- Call center experience
- Goal-oriented mindset
- Complex Problem-solving
- Client relations
- Customer research
- Patience and persistence
- Analytical and critical thinking
Timeline
Debt Collector
CBE Group
04.2024 - Current
Senior Associate
Goodwill Industries
04.2019 - 07.2022
Domesticated Homemaker
06.2017 - 04.2019
Receiving Associate
Bed Bath and Beyond
08.2013 - 06.2017
No Degree - Associate of Arts
Spartanburg Community College
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