Danielle Brewer
Oakland
Summary
Medical Professional with 10 years of extensive experience in grievance management and patient admission processes. Demonstrates strong leadership and critical thinking skills, consistently improving operational efficiency and customer satisfaction. Adept at streamlining procedures and enhancing team performance through innovative solutions and quality assurance practices.
Overview
11
11
years of professional experience
Work History
Project Manager
Chappie’s Building and Construction
Oakland
04.2024 - 05.2025
- Led project planning and execution for residential and commercial construction projects.
- Coordinated schedules and resources to ensure timely project delivery.
- Managed communication between clients, contractors, and stakeholders throughout projects.
Grievance Specialist
Mental Health Association of Alameda County
Oakland
12.2017 - 11.2023
- Resolved grievances efficiently, improving customer satisfaction and reducing case backlog.
- Developed standardized procedures and documentation templates, streamlining the grievance process.
- Handled approximately 40 client calls and emails daily, ensuring timely issue resolution.
- Conducted in-depth investigations and recommended strategies for discipline and grievance management.
- Trained and supported new Grievance Specialists, enhancing team efficiency and skill levels.
- Instituted a comprehensive grievance tracking system, reducing case resolution time by 40% and ensuring accurate documentation.
Patient Admitting Representative
Contra Costa Health
Martinez
03.2014 - 08.2017
- Registered patients, ensuring accurate data entry and confidentiality of records.
- Collected and verified financial information for billing, improving collection efficiency.
- Determined third-party payment eligibility, enhancing patient satisfaction and reducing billing errors.
- Communicated with patients and agencies about healthcare services, ensuring clear and timely information.
- Maintained confidentiality of all patient records, adhering to HIPAA regulations.
- Streamlined patient admission processes, boosting efficiency and reducing wait times.
Skills
- Case Management
- Leadership
- Teamwork
- Time management
- Problem-solving
- Critical thinking
- Organization
- Quality Assurance
Timeline
Project Manager
Chappie’s Building and Construction
04.2024 - 05.2025
Grievance Specialist
Mental Health Association of Alameda County
12.2017 - 11.2023
Patient Admitting Representative
Contra Costa Health
03.2014 - 08.2017
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