Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Brewster

Danielle Brewster

Ford,WA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

21
21
years of professional experience

Work History

Learning Ambassador

Amazon
Spokane, WA
12.2021 - 01.2024
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Kept employees inside and outside classrooms by proactively tracking employees, safety hazards.
  • Monitored employees in use and care of classroom equipment and materials to prevent injuries and damage.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Took attendance, graded assignments and maintained routine employee records.
  • Facilitated virtual classroom discussions on various topics related to the course content.
  • Utilized a variety of teaching methods such as problem-solving exercises, simulations, role plays.
  • Monitored student progress throughout the semester, providing feedback as needed.
  • Conducted one-on-one or group tutorials for students who needed extra help with assignments.

Stower

Amazon
Spokane, WA
12.2021 - 01.2024
  • Inspected freight containers for damage before loading onto trailers or other vehicles.
  • Produced quality products by palletizing, packaging and assembling finished items.
  • Organized stock rooms to ensure efficient use of space and easy accessibility to products.
  • Moved product between storage locations utilizing a variety of material handling equipment including pallet jacks
  • Cleaned work area on a daily basis and performed general housekeeping duties as needed.
  • Maintained accurate inventory records by scanning bar codes for items received.
  • Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
  • Kept track of expiration dates on products stored in the warehouse.
  • Ensured safety protocols were followed while operating heavy machinery such as pallet jacks and ladders.
  • Used handheld scanner to sort products onto appropriate shelves daily.
  • Worked flexible hours, including weekends and holidays, to meet warehouse demands.
  • Participated in training sessions to learn new stowing methods and technologies.
  • Ensured optimal use of storage space following warehouse guidelines.
  • Inspected items for damage or defects before stowing.

Decant Team Member

Amazon
Spokane, WA
12.2021 - 01.2024
  • Remove completed or defective products or materials, placing on conveyors or loading docks.
  • Scanned new products, descriptions, prices.
  • Monitored labels and proper packaging
  • Trained new team members on proper decanting techniques and procedures.
  • Maintained cleanliness of area, including sweeping floors and wiping down counters.

Customer Service Cashier

Kmart, Sears Holding
Lacey, WA
01.2004 - 05.2004
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Delivered tactful discussions and diplomacy when responding to escalating situations.
  • Resolved customer complaints in a professional manner.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Counted and balanced cashier drawers.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Cashier Supervisor

Meconis Italian Subs Olympia
Lacey, WA
08.2002 - 01.2003
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
  • Developed and implemented new processes to improve customer service and sales efficiency.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Counted and balanced registers.
  • Used Point of Sale register system to complete transactions.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Delegated work to staff, setting priorities and goals.
  • Greeted customers and responded to requests for information.
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Greeted guests and vendors to assist in navigating space.

Education

High School Diploma -

Nexport Campus
Online
01-2024

Childcare And Education -

Nexport Campus
Online

Skills

  • Online Learning Platforms
  • Adaptive Learning
  • Peer Mentoring
  • Classroom Management
  • Customer Service
  • Merchandise Sales
  • Customer Engagement
  • Employee Development
  • Flexible Schedule
  • Customer Relations
  • Problem-Solving
  • Scheduling
  • Time Management

Timeline

Learning Ambassador

Amazon
12.2021 - 01.2024

Stower

Amazon
12.2021 - 01.2024

Decant Team Member

Amazon
12.2021 - 01.2024

Customer Service Cashier

Kmart, Sears Holding
01.2004 - 05.2004

Cashier Supervisor

Meconis Italian Subs Olympia
08.2002 - 01.2003

High School Diploma -

Nexport Campus

Childcare And Education -

Nexport Campus

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