Danielle Brezovsky

Work History

Grace and Grit

Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
Trained new staff on restaurant operations and policies to strengthen performance.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Managed food resources, memorized orders, and coordinated customer service.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Dunkin Donuts & Baskin Robbins

12.1996 - Current

Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.