Danielle Brickey
Salisbury,MD
Summary
Adept at enhancing operational efficiency and team productivity, I spearheaded training programs at Perdue, driving data-informed improvements and fostering a collaborative environment. My expertise in Microsoft Suites and critical thinking facilitated successful project implementations and process optimizations, significantly contributing to organizational goals.
Overview
8
8
years of professional experience
Work History
Transportation Operations Lead Trainer
Perdue
03.2024 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Conducted quarterly performance assessments on 17 associates, providing constructive feedback and identifying areas for growth and development among team members.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Trained 11 new employees since starting position in March.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
- Led Samsara project through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Generated reports including daily Retail Club and weekly spot bid report.
Transportation Coordinator
Perdue
11.2023 - 03.2024
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Coordinated dispatching of 15-25 drivers on a daily basis.
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
- Worked to identify cost-saving opportunities and making data-driven decisions to optimize spending.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Analyzed transportation data to identify improvement opportunities.
Customer Service Lead
Perdue
08.2021 - 11.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Reviewed associate performance to identify training needs.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for dispatch lead and appointment clerks.
Medical Office Manager
Jill Porter, CRNP, PA.
09.2016 - 07.2021
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Reduced no-show rates by introducing reliable appointment reminder system.
- Led transition to telehealth services, expanding patient access to care during challenging times.
- Streamlined billing processes for quicker reimbursement, improving cash flow.
- Negotiated with suppliers to secure cost-effective purchasing agreements for office supplies and medical equipment.
- Coordinated office events, seminars and meetings for staff and clients.
- Completed bi-weekly payroll for 10 employees.
Education
No Degree - Nursing
Wor Wic Community College
Salisbury, MDNo Degree - Business Management
University of Arizona Global Campus
Chandler, AZ04-2026
High School Diploma -
Stephen Decatur High School
Berlin, MD05-2006
Skills
- Organization and Time Management
- Critical Thinking
- Multitasking Abilities
- Teamwork and Collaboration
- Problem-Solving
- Type 80 WPM
- Dependable and Responsible
- Proficient with Microsoft Suites, PCS, SAP, Samsara, TracKing, FourKites, Zoom, Comdata, Relay, YMS, and Omnitracs
Courses
Leadership Align- Coaching for Success- Leadership Align Core Curriculum
Perdue Learning University Nov 12, 2024
Managing Conflicts & Complaints- Leadership Align Core Curriculum
Perdue Learning University Nov 07, 2024
Giving Effective Feedback- Leadership Align Core Curriculum
Perdue Learning University Nov 06, 2024
PTI Leadership Training
Perdue Learning University Mar 18, 2022
Timeline
Transportation Operations Lead Trainer
Perdue
03.2024 - Current
Transportation Coordinator
Perdue
11.2023 - 03.2024
Customer Service Lead
Perdue
08.2021 - 11.2023
Medical Office Manager
Jill Porter, CRNP, PA.
09.2016 - 07.2021
No Degree - Nursing
Wor Wic Community College
No Degree - Business Management
University of Arizona Global Campus
High School Diploma -
Stephen Decatur High School
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