Danielle Briggs
Norfolk,VA
Summary
Secure a part time position customer service that utilizes my skills and qualities to achieve excellence in my endeavor to meet employer goals and challenges through dedicated perseverance and continual learning.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Touch Tone
03.2024 - Current
- Making outbound calls to members of professional organizations Assisted with renewal of membership.
- Making outbound calls to help members of organizations political action committees
- Taking credit card information for payment.
- Utilizes computer systems both proprietary and nonproprietary.
Customer Service Representative
DRAFTTTEC/Faneuil
08.2019 - 01.2023
- Answered Incoming Calls in a fast paced call center environment.
- Assisted consumers in healthcare enrollment in the Affordable Care Act healthcare needs and worked collaboratively with consumers to assist with best coverage plan selection.
- Utilized active listening, de escalation techniques with hostile consumers, empathy and compassion.
Medical Case Manager, LVN-promoted to Utilization Review Supervisor
DRAFTTTEC/Faneuil
02.2004 - 06.2009
- Collaborated closely with claims adjuster to ensure injured workers returned to work after medical treatment.
- Called healthcare provider regularly requesting medical treatment plans, reviewed requests for diagnostics and approved based on best practices guidelines.
- Supervision of UR team. Managing quality of work, adherence to standards in of care as well as policies and procedures.
- Conducted interviews for new hires, assisted with onboarding.
- Completed one week company training for supervisors.
Telephonic Health Educator
DRAFTTTEC/Faneuil
10.2002 - 02.2004
- Managed patient roster of approximately 120 patients.
- Provided health education to assist patients with self management of Diabetes, Congestive Heart Failure, and Depression.
- Team Lead duties included monitoring case loads, queue assignments and created spreadsheet to manage and document completed calls during shift.
Education
AS Degree - Nursing
Sacramento City Community College
Sacramento, CA12.1994
Skills
- Customer service excellence
- Multitasking proficiency
- Numerical data entry
- Professional demeanor
- Organizational skills
- Self-motivation
- Detail orientation
- Transaction management
Timeline
Customer Service Representative
Touch Tone
03.2024 - Current
Customer Service Representative
DRAFTTTEC/Faneuil
08.2019 - 01.2023
Medical Case Manager, LVN-promoted to Utilization Review Supervisor
DRAFTTTEC/Faneuil
02.2004 - 06.2009
Telephonic Health Educator
DRAFTTTEC/Faneuil
10.2002 - 02.2004
AS Degree - Nursing
Sacramento City Community College
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