Danielle Brown
Chicago,IL
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Experienced Crew Trainer with [Number] years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
1
1
year of professional experience
Work History
Cashier
Maxwells
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Crew Trainer
Ryder
09.2023 - Current
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Kitter
ResourceMFG
06.2023 - Current
- Improved kitting efficiency by streamlining processes and optimizing workflow.
- Enhanced inventory management with accurate record-keeping and regular audits.
- Reduced order processing time through meticulous organization and attention to detail.
- Ensured timely delivery of products by prioritizing tasks and working collaboratively with team members.
- Maintained a clean, safe work environment in compliance with company regulations and industry standards.
- Contributed to team success by cross-training in various roles and departments as needed.
- Provided excellent customer service by promptly addressing issues and resolving discrepancies in orders.
- Minimized waste by carefully monitoring material usage and promptly reporting any inconsistencies or defects.
- Supported continuous improvement initiatives, participating in workshops and implementing new process improvements as required.
- Demonstrated adaptability to changing priorities, adjusting workflow accordingly to maintain production deadlines.
Shift Manager
McDonald's
12.2022 - 05.2023
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Education
High School Diploma -
NO Adult Left Behind
Chicago, IL06.2020
Skills
- Performance Evaluation
- Coaching and Mentoring
- Sales Expertise
- Training Tools and Resources
- Learning Platforms
- Delegating Work
- Training Documentation
- Continuous Improvement
- Team Leadership and Supervision
- Active Listening
- Restaurant Standards
- Cleaning and Sanitation
- Role Modeling
- Customer Service
- Cash Handling
- Kitchen Sanitation
- Equipment Maintenance
- Food Safety
Timeline
Crew Trainer
Ryder
09.2023 - Current
Kitter
ResourceMFG
06.2023 - Current
Shift Manager
McDonald's
12.2022 - 05.2023
Cashier
Maxwells
High School Diploma -
NO Adult Left Behind