Danielle Brown
Burnsville,NC
Summary
Skilled in customer service and staff development. Reliable, adaptable, and focused on meeting organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
State Employees' Credit Union
11.2015 - Current
- Support the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Conduct regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
- Assist in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Oversee timesheet submission on a weekly basis while cross referencing schedules and assuring PTO is accurately entered and properly utilized.
- Input and appropriately decision loan requests in line with Credit Union policy.
- Oversee the proper underwriting of personal lending applications.
- Organize and conduct Member Advisory Board meetings.
- Conduct staff meetings on a quarterly basis.
- Test alarm systems to assure accuracy.
- Complete reports on a monthly and quarterly basis to assure day-to-day processes align with policy and guidelines.
- In charge of ordering supplies for custodial and office needs.
- Create and foster trustworthy relationships with members.
Teller I
PNC Bank
01.2015 - 10.2015
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Associate of Arts -
Mayland Community College
Spruce Pine, NC05-2022
Associate of Applied Science -
Mayland Community College
Spruce Pine, NC05-2013
Skills
- Team development
- Staff education and training
- Relationship building and management
- Employee scheduling
- Staff management
- Strong interpersonal skills
- Strong leadership
- Branch operations management
- Conflict resolution
- Excellent work ethic
- Approachable
- Team player
Certification
Notary Public, North Carolina
Timeline
Assistant Branch Manager
State Employees' Credit Union
11.2015 - Current
Teller I
PNC Bank
01.2015 - 10.2015
Associate of Arts -
Mayland Community College
Associate of Applied Science -
Mayland Community College