Danielle Brown
Las Vegas
Summary
Dynamic hard working cocktail server with a passion for providing elevated service and an unforgettable guest experience. Thrives in fast paced high volume environments while maintaining a positive attitude and bringing high enthusiasm even in stressful situations. Excels in building relationships with guests to increase loyalty and repeat business. Strong expertise in a variety of wines, beers and spirits. Dedicated to maximizing sales by effectively upselling premium liquors. Eager to contribute to team success through strong communication and collaboration with teammates and managers
Overview
1
1
Certification
Work History
VIP Model Cocktail Server
The Chelsea at The Cosmopolitan
11 2019 - Current
- Provides bottle and cocktail service to reserved and comped tables with VIP guests
- Demonstrates genuine hospitality while greeting and establishing rapport with guests
- Gives special attention and detail to high-end clientele by anticipating their needs, recognizing their status, and establishing a professional relationship
- Increases sales by upselling higher end premium liquors to guests
- Elevates event awareness by utilizing multiple social media platforms to showcase videos of events being held
- Remains focused, motivated and professional throughout long events
Pool Cocktail Server
Rio Hotel and Casino
06 2024 - 10 2024
- Enhances guest experience by providing efficient and friendly poolside service.
- Provides exceptional hospitality to guests from diverse backgrounds, creating an inclusive atmosphere that welcomes everyone.
- Maintains a clean and organized pool area, ensuring guest safety and comfort.
- Maximizes customer satisfaction with prompt drink orders and timely refills.
- Effectively communicates with guests to anticipate their needs and preferences.
- Maintains clean and organized pool area,ensuring guest safety and comfort
- Successfully engages in suggestive selling to upsell specialty drinks, day beds and reserved seating increasing sales and revenue
- Collaborates with team members to ensure seamless operations on busy days contributing to overall productivity
Casino, Lounge and Nightclub Cocktail Server
The M Resort Spa Casino
09 2017 - 02 2024
- Greeted and served patrons in lounge, gaming areas and nightclub in friendly, courteous and engaging manner
- Circulated throughout assigned work station on a continuous basis, taking and delivering beverage orders
- Collaborated with bartenders to ensure timely preparation and delivery of drinks enhancing overall service efficiency
- Contributed to team success through communication and collaboration to ensure seamless operations on busy days contributing to overall productivity
- Carried and balanced a full tray of beverages
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming gaming environment
- Maintained clean, organized and well stocked cocktail station
- Talent for using communication and problem solving skills to resolve customer issues which promoted customer loyalty
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business
Cocktail Server
Venetian Hotel & Casino and Palazzo Hotel and Casino
02 2025 - Current
- Deliver superior VIP service to high value guests on the casino floor, in the pit, poker room and high limit areas.
- Enhance the customer experience by taking and delivering their drink orders in an exceptional manner through prompt and accurate service
- Elevate customer satisfaction by actively listening, being attentive and responsive and promptly addressing concerns or special requests
- Collaberate with bartenders to ensure timely preparation of drinks for efficient service
- Support a positive work culture through effective communication and teamwork. Willing to help other servers as needed to ensure all guests are served promptly
- Ensure compliance with health and safety regulations by maintaining a clean and organized service well which also provides optimal efficiency
- Monitor guests alcohol consumption by verifying age and declining to serve anyone that is under age or is visibly intoxicated as is required by state law and/or company policy
- Keep a general knowledge and stay informed of hotel facilities, conventions, services, concerts, events and promotions in order to answer guests questions
Skills
- High energy and high stamina
- Thrives in fast paced environment
- High patron rapport
- POS expertise including InfoGenesis and Micros
- Strong knowledge of wines, beers and spirits
- Upselling capability
- Excellent customer service skills
- Friendly, Positive Attitude
- Organizational Skills
- Calm Under Pressure
- Flexible and Adaptable
- Excellent Communication
- Teamwork and Collaboration
Certification
- Certified Mixologist: 2017 National Bartenders School
Accomplishments
- Promo model in video advertisement for The Book @ The Linq 2018
- Receipt of Outstanding Customer Service Award by Mystery Guest Services 2017
Timeline
VIP Model Cocktail Server
The Chelsea at The Cosmopolitan
11 2019 - Current
Pool Cocktail Server
Rio Hotel and Casino
06 2024 - 10 2024
Casino, Lounge and Nightclub Cocktail Server
The M Resort Spa Casino
09 2017 - 02 2024
Cocktail Server
Venetian Hotel & Casino and Palazzo Hotel and Casino
02 2025 - Current