Danielle Brown
Salisbury,NC
Summary
Exhibited passion for leadership and adaptability by eagerly learning new tasks to enhance patient and customer experiences.
Overview
8
8
years of professional experience
Work History
Operations Stockroom Supervisor
Kohl's
Salisbury, NC
11.2024 - Current
- Demonstrate interpersonal competencies, including integrity, trust, adaptability, motivation ability, coaching, mentoring skills, and initiative.
- Be proactive, responsive, detail-oriented, and get things done in a fast-paced environment.
- Oversee industry understanding of warehouse management, negotiation skills, and strategic/tactical planning skills.
- Builds high performing teams by providing guidance and support for all hourly colleagues.
- Ensure that various departments excel in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
- Continuously analyze work processes to identify optimization opportunities and implement improvements.
- Cultivate a work culture dedicated to superior customer service and success.
- Collaborate with peers to ensure clear communication and effective handoffs between shifts, maintaining operational efficiency.
- Establish and maintain procedures and metrics to guarantee customer satisfaction levels are achieved.
- Manage all aspects of inventory control.
- Review analyses of activities, costs, operations, and forecast data to assess department progress toward stated goals and objectives.
- Create a safe work environment for staff, including the development and enforcement of Safe/Smart work practices and compliance with safety programs.
- Collaborate with IT as a user for systems development and refinement to enhance operations, productivity, and service levels.
- Supervise stockroom operations to maintain organization and efficiency.
- Implement stock replenishment processes to ensure product availability.
- Coordinated shipment receiving and ensured accurate documentation of deliveries.
- Train staff on proper inventory management techniques and safety protocols.
- Conduct regular audits of stock levels to prevent discrepancies.
- Assist in developing training materials for new employees in the stockroom.
- Monitor the accuracy of incoming shipments against purchase orders.
- Maintain records of all transactions taking place within the stockroom area.
- Organized and maintained inventory levels in stockroom.
- Prepared reports detailing current inventory levels, product usage trends, and other related information.
- Supervised a team of 15 stockroom employees, providing guidance and training on tasks.
- Ensured compliance with safety regulations in the stockroom environment.
- Managed the cycle counting process to maintain accurate inventory records.
- Identified areas for improvement in order fulfillment processes and procedures.
Production Supervisor
Rowan Vocational Opportunities
Salisbury, NC
11.2023 - 11.2024
- Responsible for supervising clients in a manufacturing facility to complete customer projects as well ensuring safety.
- Insure that each employee I supervise has received an initial orientation before beginning work.
- Complete a daily walk-around safety-check of the work area and correct any hazard I find.
- Insure that each consumer I supervise is competent and receives necessary training on safe operation of equipment or tasks before starting work on that project.
- Build and develop relationships with customers and employees.
- Take initiative to suggest changes to work practices and equipment.
- Complete orders on time per customer schedule.
Online Service Representative
M&T Bank
Millsboro, DE
08.2022 - 07.2023
- Respond to customer telephone requests for information regarding the Bank's Online Banking products in a timely and accurate manner, including balance and transaction inquiries, Online and bill payment enrollments, bill payment and transfer assistance, bank-to-bank transfers, eStatement and document delivery assistance, alerts, Mobile Banking and Direct Connect Account setup inquiries.
- Respond to incoming calls for Retail Service.
- Cross-sell Bank products and services to incoming customer service callers to meet their needs and expand their overall relationship with M&T Bank.
Assistant Store Manager
South Moon Under
Ocean City, MD
01.2022 - 06.2022
- Assisted retail store manager with operation and management expectations.
- Consistently meet or exceed the financial and operational expectations of the store.
- Along with the Store Leader, share responsibility for the store's profitability.
- Perform all opening and closing procedures and ensure daily adherence to opening and closing checklists.
Assistant Project Manager / Laborer
Lee & Wrangler Outlet Store
Rehoboth Beach, DE
01.2018 - 03.2021
- Assisted store manager with maximizing store sales to achieve goals by measuring and monitoring results against key targets.
- Opening and closing of the store at times.
- Managing sales transactions.
- Assisting customers with product selection.
- Assisted in organizing and leading store staff meetings.
Education
Associate of Science - Medical Assistant
U.S. Career Institute
Fort Collins, COHigh School Diploma -
Warwick Valley High School
Warwick, NY01.2003
Skills
Windows/PC POS Systems
Microsoft Office
Teams web conferencing system
SAP Banking Software
Inventory management
Safety compliance
Stock replenishment
Team supervision
Customer service
Operational efficiency
Training development
Data analysis
Communication
Stock control
Supply chain management
Operations oversight
Staff management
Digital Banking Software
Strong work ethic
Timeline
Operations Stockroom Supervisor
Kohl's
11.2024 - Current
Production Supervisor
Rowan Vocational Opportunities
11.2023 - 11.2024
Online Service Representative
M&T Bank
08.2022 - 07.2023
Assistant Store Manager
South Moon Under
01.2022 - 06.2022
Assistant Project Manager / Laborer
Lee & Wrangler Outlet Store
01.2018 - 03.2021
High School Diploma -
Warwick Valley High School
Associate of Science - Medical Assistant
U.S. Career Institute