Danielle Brown
Salisbury,NC
Summary
Exhibited passion for leadership and adaptability by eagerly learning new tasks to enhance patient and customer experiences.
Overview
8
8
years of professional experience
Work History
Operations Stockroom Supervisor
Kohl's
11.2024 - Current
- Demonstrate interpersonal competencies, including integrity, trust, adaptability, motivation ability, coaching, mentoring skills, and initiative.
- Be proactive, responsive, detail-oriented, and get things done in a fast-paced environment.
- Oversee industry understanding of warehouse management, negotiation skills, and strategic/tactical planning skills.
- Builds high performing teams by providing guidance and support for all hourly colleagues.
- Ensure that various departments excel in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
- Continuously analyze work processes to identify optimization opportunities and implement improvements.
- Cultivate a work culture dedicated to superior customer service and success.
- Collaborate with peers to ensure clear communication and effective handoffs between shifts, maintaining operational efficiency.
- Establish and maintain procedures and metrics to guarantee customer satisfaction levels are achieved.
- Manage all aspects of inventory control.
- Review analyses of activities, costs, operations, and forecast data to assess department progress toward stated goals and objectives.
- Create a safe work environment for staff, including the development and enforcement of Safe/Smart work practices and compliance with safety programs.
- Collaborate with IT as a user for systems development and refinement to enhance operations, productivity, and service levels.
- Supervise stockroom operations to maintain organization and efficiency.
- Implement stock replenishment processes to ensure product availability.
- Coordinated shipment receiving and ensured accurate documentation of deliveries.
- Train staff on proper inventory management techniques and safety protocols.
- Conduct regular audits of stock levels to prevent discrepancies.
- Assist in developing training materials for new employees in the stockroom.
- Monitor the accuracy of incoming shipments against purchase orders.
- Maintain records of all transactions taking place within the stockroom area.
- Organized and maintained inventory levels in stockroom.
- Prepared reports detailing current inventory levels, product usage trends, and other related information.
- Supervised a team of 15 stockroom employees, providing guidance and training on tasks.
- Ensured compliance with safety regulations in the stockroom environment.
- Managed the cycle counting process to maintain accurate inventory records.
- Identified areas for improvement in order fulfillment processes and procedures.
Production Supervisor
Rowan Vocational Opportunities
11.2023 - 11.2024
- Responsible for supervising clients in a manufacturing facility to complete customer projects as well ensuring safety.
- Insure that each employee I supervise has received an initial orientation before beginning work.
- Complete a daily walk-around safety-check of the work area and correct any hazard I find.
- Insure that each consumer I supervise is competent and receives necessary training on safe operation of equipment or tasks before starting work on that project.
- Build and develop relationships with customers and employees.
- Take initiative to suggest changes to work practices and equipment.
- Complete orders on time per customer schedule.
Online Service Representative
M&T Bank
08.2022 - 07.2023
- Respond to customer telephone requests for information regarding the Bank's Online Banking products in a timely and accurate manner, including balance and transaction inquiries, Online and bill payment enrollments, bill payment and transfer assistance, bank-to-bank transfers, eStatement and document delivery assistance, alerts, Mobile Banking and Direct Connect Account setup inquiries.
- Respond to incoming calls for Retail Service.
- Cross-sell Bank products and services to incoming customer service callers to meet their needs and expand their overall relationship with M&T Bank.
Assistant Store Manager
South Moon Under
01.2022 - 06.2022
- Assisted retail store manager with operation and management expectations.
- Consistently meet or exceed the financial and operational expectations of the store.
- Along with the Store Leader, share responsibility for the store's profitability.
- Perform all opening and closing procedures and ensure daily adherence to opening and closing checklists.
Assistant Project Manager / Laborer
Lee & Wrangler Outlet Store
01.2018 - 03.2021
- Assisted store manager with maximizing store sales to achieve goals by measuring and monitoring results against key targets.
- Opening and closing of the store at times.
- Managing sales transactions.
- Assisting customers with product selection.
- Assisted in organizing and leading store staff meetings.
Education
Associate of Science - Medical Assistant
U.S. Career Institute
Fort Collins, COHigh School Diploma -
Warwick Valley High School
Warwick, NY01.2003
Skills
Windows/PC POS Systems
Timeline
Operations Stockroom Supervisor
Kohl's
11.2024 - Current
Production Supervisor
Rowan Vocational Opportunities
11.2023 - 11.2024
Online Service Representative
M&T Bank
08.2022 - 07.2023
Assistant Store Manager
South Moon Under
01.2022 - 06.2022
Assistant Project Manager / Laborer
Lee & Wrangler Outlet Store
01.2018 - 03.2021
High School Diploma -
Warwick Valley High School
Associate of Science - Medical Assistant
U.S. Career Institute