Danielle Youngman
Carmel,NY
Summary
Dedicated service professional with expertise in customer inquiries, appointment scheduling, and warranty administration. Proven ability to enhance service workflows and ensure customer satisfaction.
Overview
7
7
years of professional experience
Work History
Service Advisor Assistant/Warranty Administrator
Danbury Mercedes
Danbury, Connecticut
10.2004 - 06.2007
- Assisted customers with service inquiries and appointment scheduling.
- Coordinated service workflow between technicians and clients.
- Maintained accurate records of customer interactions and service requests.
- Supported the service team in preparing vehicles for customer pickup.
- Communicated effectively with customers about service options and recommendations.
- Handled customer payments and processed transactions efficiently.
- Organized and maintained the service department's filing system.
- Collaborated with team members to ensure smooth daily operations.
- Maintained a clean work environment at all times.
- Processed payments from customers for services rendered in a timely manner following established procedures.
- Maintained cleanliness of the reception area and ensured that all areas were adequately supplied with necessary materials.
- Managed communications between the dealership staff and external vendors concerning repair operations.
- Provided assistance to customers in selecting services for their vehicles.
- Maintained up-to-date knowledge of product features and services offered by the company.
- Ensured accurate completion of paperwork related to warranty claims, invoices, and other documentation related to services performed on vehicles.
- Coordinated between mechanics, suppliers, and other personnel involved in providing automotive services.
- Checked in vehicles, obtained customer information, and verified warranties prior to service appointments.
- Advised customers on the maintenance of their vehicle according to manufacturer's guidelines.
- Assisted Service Advisors with customer inquiries and scheduling appointments.
Service Receptionist
Hudson Valley Volvo
Wappingers Falls, New York
04.2000 - 10.2005
- Greeted customers warmly and ensured a positive first impression.
- Managed appointment scheduling and coordinated service technician availability.
- Processed service orders and maintained accurate customer records.
- Answered customer inquiries regarding services and vehicle maintenance.
- Facilitated communication between customers and service teams effectively.
- Assisted in resolving customer complaints with professionalism and empathy.
- Greeted customers in a friendly and professional manner.
- Assisted in resolving customer complaints in a professional manner.
- Processed payments for services rendered using computerized system or manual ledger bookkeeping methods.
Education
High School Diploma -
Carmel High School
Carmel, NY06-1993
Skills
- Payment processing
- Warranty administration
- Vehicle maintenance advice
- Appointment scheduling
- Quality assurance
- Problem solving
- Customer service
- Team collaboration
- Service coordination
- Follow-up skills
- Price quoting
- Listening skills
- Service estimates
- Excellent communication
- Reporting and documentation
- Warranty claims process management
- Service scheduling
- Clerical support
- Handling customer complaints
- Documentation and reporting
- Multitasking and organization
- Strong work ethic
- Billing procedures
Timeline
Service Advisor Assistant/Warranty Administrator
Danbury Mercedes
10.2004 - 06.2007
Service Receptionist
Hudson Valley Volvo
04.2000 - 10.2005
High School Diploma -
Carmel High School