Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Danielle Bucher

Blountsville,AL

Summary

Dynamic retail professional with extensive experience at The Hope House, Inc., excelling in customer service and cash handling. Proven track record in training staff and implementing loss prevention strategies, resulting in increased sales and enhanced customer satisfaction. Adept at multitasking and fostering strong relationships to drive store performance. Maintained the confidence of customers requiring food/clothing/bill assistance. Treated all persons with respect and ensured a safe professional environment.

Overview

13
13
years of professional experience

Work History

Key Holder

The Hope House, Inc.
10.2024 - Current
  • Assisted in maintaining store organization and cleanliness to enhance customer experience.
  • Supported inventory management by restocking shelves and monitoring product levels.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
  • Learned safety protocols and operational procedures to maintain a secure shopping environment.
  • Engaged with customers to address inquiries, providing assistance and enhancing satisfaction.
  • Participated in team meetings to discuss sales strategies and improve store performance.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Coordinated with management to implement promotional strategies, driving foot traffic and sales.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.
  • Enhanced store security by meticulously following all opening and closing procedures.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Manager

American Legion Post 95
02.2013 - 12.2020
  • Assisted in maintaining store organization and cleanliness to enhance customer experience.
  • Supported inventory management by restocking shelves and monitoring product levels.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
  • Learned safety protocols and operational procedures to maintain a secure shopping environment.
  • Engaged with customers to address inquiries, providing assistance and enhancing satisfaction.
  • Participated in team meetings to discuss sales strategies and improve store performance.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Coordinated with management to implement promotional strategies, driving foot traffic and sales.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.
  • Enhanced store security by meticulously following all opening and closing procedures.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma - General Studies

East Ridge Highschool
Chattanooga, TN
05.2010

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Workplace safety
  • Customer service management
  • Bank deposits
  • Daily reporting
  • Team training and development
  • Inventory monitoring
  • Resource management
  • Task delegation
  • Employee scheduling
  • Product ordering
  • Loss prevention strategies
  • Opening and closing coordination
  • Drawer counting
  • Relationship building
  • Multitasking and prioritizing
  • Flexible work schedule
  • Adaptable to changing demands
  • Sales floor organization
  • Inventory and stocking
  • Critical thinking
  • Problem anticipation and resolution
  • Marketing and advertising
  • Inventory management
  • Computer proficiency

Languages

Spanish
Limited Working

Timeline

Key Holder

The Hope House, Inc.
10.2024 - Current

Manager

American Legion Post 95
02.2013 - 12.2020

High School Diploma - General Studies

East Ridge Highschool

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Danielle Bucher