Summary
Overview
Work History
Education
Skills
Timeline
Cashier
Danielle Buford

Danielle Buford

Tulsa ,OK

Summary

Dynamic Main Stylist at Danez & Donz Hair, renowned for enhancing client satisfaction through personalized styling and exceptional customer service. Expert in trend analysis and visual merchandising, I fostered strong client relationships, leading to increased referrals and repeat business. Committed to team development, I trained junior stylists, promoting a culture of excellence.

Creative Stylist with distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and keep clean and organized workspaces. Dedicated to fantastic customer service and equipment maintenance.

Overview

14
14
years of professional experience

Work History

Main Stylist

Danez & Donz Hair
12.2023 - Current
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
  • Organized sales area and work station to showcase products and boost sales.
  • Increased client confidence by teaching them how to style their outfits appropriately for various situations.
  • Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
  • Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
  • Organized successful in-store events to promote new product lines and engage potential clients.
  • Boosted sales through effective upselling of complementary clothing items and accessories.
  • Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
  • Provided constructive feedback during fittings, helping clients refine their personal style preferences.
  • Resolved guest complaints about service or style.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Counted and documented opening and closing cash amounts daily.
  • Distributed business cards outside of salon to generate new business.
  • Suggested treatments and styles to suit customer appearance and fashion choices.

Shift Leader

Braiders Lounge
04.2021 - 12.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.

Cosmetologist

Self Employed Services
01.2011 - 10.2020
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.

Education

Bachelor Science Of Business - Business Administration And Management

Colorado Technical University
Colorado Springs, CO

Cosmetology - Cosmetology

Jenks Beauty College
Jenks, OK
07.2021

Skills

  • Client relationship management
  • Visual merchandising
  • Product knowledge
  • Sales techniques
  • Customer service
  • Inventory management
  • Team building
  • Staff training
  • Trend analysis
  • Multitasking and organization
  • Attention to detail
  • Creative thinking
  • Excellent communication
  • Store opening and closing
  • Fashion knowledge
  • Relationship building and management
  • Organization
  • Product recommendations
  • Brand promotion
  • Active listening
  • Creative vision
  • Building positive rapport
  • Cosmetology
  • Trend awareness
  • Flexible schedule
  • Schedule management
  • Sales promotions
  • Color theory expertise
  • Style assessment
  • Hair styling
  • Fashion styling
  • Display creation
  • Heavy lifting
  • Client consultation
  • Records management
  • Sales expertise
  • Customer consultation

Timeline

Main Stylist

Danez & Donz Hair
12.2023 - Current

Shift Leader

Braiders Lounge
04.2021 - 12.2023

Cosmetologist

Self Employed Services
01.2011 - 10.2020

Bachelor Science Of Business - Business Administration And Management

Colorado Technical University

Cosmetology - Cosmetology

Jenks Beauty College

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Danielle Buford