Danielle Burgie
Sacramento,CA
Summary
A hardworking representative who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with a continuous flow of clients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
8
8
years of professional experience
Work History
Claims Adjuster
Progressive Insurance
12.2021 - 07.2023
- Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- I established relationships with clients and insurance companies to foster timely claims resolution.
- Managed multi-line phone system and pleasantly greeted clients.
- I checked the client's insurance, demographic, and history to keep information current.
- Helped clients complete necessary forms and documentation.
- Adhered to CA Privacy laws to protect clients.
- Organized paperwork such as signed documents and reports for office and client needs.
GENERAL MANAGER
Vitaligent LLC
07.2015 - 11.2020
- Leading and developing 20+ employees to success through significance.
- In charge of scheduling, hiring, reporting, emailing, presenting business at meetings, and consistently producing strategies to improve business.
- My stores have always exceeded 100% great customer service and were promoted to train and certify new General managers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Arts - MAJOR IN CHILD DEVELOPMENT
California State University - Sacramento
Sacramento, CA07.2020
Skills
- Computer and Electronics
- Problem-solving/Critical Thinker
- Team oriented
- Underwriting Knowledge
- Risk Assessment
- Insurance Policy Coverage Knowledge
- Insurance Verification
- Records Management
- Client Relations
- Telephone Etiquette
- Workflow Optimization
- Reminder Calls
Timeline
Claims Adjuster
Progressive Insurance
12.2021 - 07.2023
GENERAL MANAGER
Vitaligent LLC
07.2015 - 11.2020
Bachelor of Arts - MAJOR IN CHILD DEVELOPMENT
California State University - Sacramento