Danielle Burke
Cafe Worker
Revere,MA
Summary
Dynamic café worker with a proven track record at the City of Revere, excelling in customer service and food preparation. Recognized for enhancing customer satisfaction through effective teamwork and attention to detail. Skilled in maintaining cleanliness and hygiene while promoting menu items, ensuring a welcoming environment for all patrons.
Work History
Cafe Worker
City of Revere
- Produced food and drink products adhering to company quality and quantity standards.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Certificate - Recovery Coach 1 And 2
02.2018
Also received additional certificate for Policy and Ethics in Recovery coaching
Early Childhood Education
05.2001
High School Diploma - General Studies
05.1996
Skills
Order processing
Attention to detail
Menu memorization
Punctual and reliable
Food service standards
Teamwork and collaboration
Customer service
Cleanliness and hygiene
Food preparation
Timeline
Cafe Worker - City of Revere
Connecticut Recover Coach Program - Certificate, Recovery Coach 1 And 2
North Shore Community College - , Early Childhood Education
Revere High School - High School Diploma, General Studies