Open To Work
Danielle Burnley
Clover,SC
Summary
Dedicated to delivering exceptional customer satisfaction through outstanding service and unwavering support. Expertise in leveraging customer service best practices while skillfully identifying and implementing tailored solutions to meet diverse client needs. A proactive approach fosters strong relationships, ensuring a positive experience in every customer interaction. Committed to continuous improvement and excellence in service delivery.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Baxter Veterinary Clinic
09.2025 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Educated pet owners on proper care, treatment options, and services available at the clinic.
- Collaborated with veterinary staff to ensure seamless patient care and timely service delivery.
- Maintained accurate records of client interactions and follow-up activities using clinic management software.
- Trained new team members on customer service protocols and clinic procedures to enhance service quality.
- Streamlined appointment scheduling processes to reduce wait times and enhance operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Pet Groomer
The Groomery by PetSmart
09.2021 - 08.2025
- Answering phones, setting appointments
- Dog groomer and styling apprentice
- Bathe, dogs and perform haircuts and styles
- Brushing and de-matting
- Nail trimming and buffing
- Touch up trimming in sensitive areas
Waitress
Pizza Hut
12.2018 - 05.2020
- Provided exemplary wait service above expectation
- Customer Orders: POS System/Table Management
- Front of house support – Phone Orders
- Cross-functional team participation – Menu Creation
- Front of house responsibilities
Senior Designer
Swim Club Management Group
09.2018 - 09.2019
- Manage electronic guest sign-in logs
- Customer membership record management
- Monitor guest compliance with activity rules
- Testing of ph. and chlorine levels of pools and hot tubs to ensure stability
Customer Service/Cashier
Adam’s Fair Acre Farms
09.2017 - 08.2018
- Customer complaint incident resolution
- Cash Handling – Cashiering
- Order picking and packing
- Run opening/closing cash variance report
Cashier
Shop-Rite Supermarkets
04.2016 - 01.2017
- Cash Handling – Cashiering, change re-stock
- Customer order checkout: scan, packing, cash tender
- Price checks, go-backs and product-facing
Education
High School Diploma -
Wallkill Senior High School
06-2016
Skills
- Adept Learning
- Solid integrity & Work Ethic
- Socially Diverse
- Proven Diplomacy
- Exceptional customer support
- Critical thinking
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Scheduling
- Documentation
- Live chat support
- Filing
- Active listening
- Data entry
- Microsoft outlook
- Call management
Timeline
Customer Service Representative
Baxter Veterinary Clinic
09.2025 - Current
Pet Groomer
The Groomery by PetSmart
09.2021 - 08.2025
Waitress
Pizza Hut
12.2018 - 05.2020
Senior Designer
Swim Club Management Group
09.2018 - 09.2019
Customer Service/Cashier
Adam’s Fair Acre Farms
09.2017 - 08.2018
Cashier
Shop-Rite Supermarkets
04.2016 - 01.2017
High School Diploma -
Wallkill Senior High School