Danielle Byrd
Richlands,NC
Summary
Experienced Mental Health Unit Coordinator with a Psychology degree and extensive background in mental health services. Played a pivotal role in supporting numerous patients within a large residential treatment facility, contributing to positive patient outcomes. Exceptional communication and patient management skills have consistently yielded desirable results. Patient-focused Mental Health Tech II with a strong foundation in psychiatric care, excelling in recordkeeping, time management, and patient observation. Consistently delivers top-notch care to individuals with mental or emotional disturbances. Detail-oriented team player with exceptional organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Unit Coordinator
Brynn Marr Hospital
09.2024 - Current
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Demonstrated adaptability and resilience by providing support during periods of high census or staff shortages, ensuring continuity of care for all patients.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Prioritized safe care for patients, staff and visitors.
- Coordinated seamless transportation arrangements for patients requiring off-site diagnostic testing or specialty consultations.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
Mental Health Technician II
Brynn Marr Hospital
03.2022 - 09.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Assessed patient progress and reported changes to supervising physician.
- Train new staff on all policies and procedures of the hospital setting
Owner/Operator
JuneBugs Studio
07.2016 - 03.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Manage marketing and SEO for search engines
- Create and ship all finished products within their promised time frame.
Education
Bachelor Of Science - Psychology
UNCG
Greensboro, NC12.2009
Skills
- Psychiatric Disorders
- Mental Health Support
- Health Plan Benefits
- Patient Intervention
- Excellent Customer Service Skills
- Maintaining Safety Standards
- HIPAA Requirements
- Therapeutic Facilitation
- Emergency Interventions
Timeline
Unit Coordinator
Brynn Marr Hospital
09.2024 - Current
Mental Health Technician II
Brynn Marr Hospital
03.2022 - 09.2024
Owner/Operator
JuneBugs Studio
07.2016 - 03.2022
Bachelor Of Science - Psychology
UNCG
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