Danielle Caban
Howell,NJ
Summary
Well-qualified Customer Service Lead, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating on time scheduled departures, and monitoring timely arrivals.
Overview
6
6
years of professional experience
Work History
Customer Service Team Leader
United Airlines
01.2019 - Current
- Overseeing customer service representatives during flights, and arrivals, in order to provide quality service, and on time scheduling
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Server and Trainer
TGI Fridays
05.2017 - 03.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Education
Bachelor of Science - Global Supply Chain Management And Logistics
DeVry University
Woodbridge, NJ09.2024
Skills
- Cultural Awareness
- Sales and Upselling
- Calm and Professional Under Pressure
- Microsoft Office
- POS Systems and Ordering Platforms
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Team Leader
United Airlines
01.2019 - Current
Server and Trainer
TGI Fridays
05.2017 - 03.2019
Bachelor of Science - Global Supply Chain Management And Logistics
DeVry University