Summary
Overview
Work History
Education
Skills
Timeline
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DANIELLE CALDER

Summary

Dynamic professional with a proven track record at Grainger, enhancing customer satisfaction and streamlining operations. Expert in project planning and customer support, I've led teams to success through effective communication and problem-solving abilities. Achieved significant improvements in inventory management and client relations, driving business growth and retention.

Overview

9
9
years of professional experience

Work History

Onsite Representative

Grainger
06.2022 - Current
  • Facilitated seamless project handovers by preparing comprehensive documentation of completed tasks, milestones, and outstanding items.
  • Boosted team productivity by offering technical assistance, guidance, and training on new processes or equipment as needed.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Expedited issue resolution by effectively liaising between customers, sales partners, and company management.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
  • Minimized delays in project timelines by proactively identifying potential challenges and implementing corrective actions.
  • Works with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs
  • Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
  • Implemented continuous improvement program, leading to sustained enhancements in inventory management practices.
  • Improved warehouse organization, leading to more efficient retrieval system.

Store Manager

Dollar General
11.2019 - 05.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.

Cashier

Hillsboro Ampride
10.2018 - 11.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced shopping experience, provided product information and location assistance.

Student Worker

Pioneer College Caterers
08.2015 - 01.2019
  • Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
  • Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Leveraged strong interpersonal skills to communicate effectively with diverse clientele regarding their unique needs and expectations.
  • Collaborated with clients to plan event venues, menus and budgets.
  • Led a team of catering staff to deliver exceptional service for various events such as weddings, corporate functions, and private parties.

Education

Bachelor of Arts - Education

Tabor College
Hillsboro, KS
05.2019

Skills

  • Customer Support
  • Project Planning
  • Account development
  • Time Management
  • Problem-solving abilities
  • Effective Communication
  • Customer Relations
  • Client Relationship Building
  • Data entry proficiency
  • Staff Training
  • Client Services
  • Business growth and retention

Timeline

Onsite Representative

Grainger
06.2022 - Current

Store Manager

Dollar General
11.2019 - 05.2022

Cashier

Hillsboro Ampride
10.2018 - 11.2019

Student Worker

Pioneer College Caterers
08.2015 - 01.2019

Bachelor of Arts - Education

Tabor College

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DANIELLE CALDER