Danielle Calero
Tampa,FL
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control. Talented manager with proven skills in restaurant management and staff training. Maximizes business profits with strong sales pushes and expense controls. Trained in food safety and health code requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Cafe Manager
Nature's Table Cafe
01.2014 - 03.2023
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Front Desk
Ears Nose And Throat Specialist
02.2010 - 08.2013
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts..
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Handled emergency situations calmly and professionally while following proper protocols.
Education
Business Administration
Hillsborough High School
Tampa, FLSkills
- Barista skills
- Customer Engagement
- Coffee Shop Operations
- Customer experience management
- Foodservice
- Employee Scheduling
- Staff Management
- Health and Safety Regulations
- Operational Efficiency
- Timekeeping
- Scheduling
- Team Leadership
- Customer Service
- Reliable and Responsible
- Safe Food Handling
- Money Handling
- Front of House Management
- Employee Supervision
- Scheduling Staff
- Operations Management
- Staff Supervision
- Inventory Management
- Supply Ordering and Management
- Managing Deliveries
- Quality Assurance
- ServSafe Food Manager
- ServeSafe Manager
Timeline
Cafe Manager
Nature's Table Cafe
01.2014 - 03.2023
Front Desk
Ears Nose And Throat Specialist
02.2010 - 08.2013
Business Administration
Hillsborough High School
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