Danielle Callahan
Cincinnati,OH
Summary
Outgoing Engagement Specialist experienced in using multimedia tools to drive brand awareness. Improved sales metrics through continuous assessment of satisfaction levels.
Overview
26
26
years of professional experience
Work History
Digital Engagement Specialist
Delta Air Lines, Inc
, OH
08.2020 - 11.2024
- Maintained customer engagement databases, ensuring accuracy of data entry.
- Organized and facilitated webinars to educate clients on new products and services.
- Monitored customer feedback through surveys, focus groups, interviews.
- Analyzed customer engagement data to identify areas of improvement within existing programs.
- Collaborated with internal teams to ensure successful implementation of initiatives designed to improve customer experience.
- Created reports summarizing key performance metrics related to customer engagement activities.
- Provided insights into consumer behavior by analyzing social media conversations about the company's product or service offerings.
- Ensured compliance with all applicable regulations when planning events or activities related to customer engagement.
- Identified opportunities for cross-selling and upselling based on customers' purchase history.
- Developed client-specific strategies to increase customer loyalty and satisfaction.
Customer Experience Supervisor
Delta Air Lines, Inc
Cincinnati, Ohio
08.1998 - 09.2024
- Supervised customer service staff to ensure quality customer experience.
- Identified and addressed customer issues, complaints, and inquiries promptly.
- Developed strategies for improving customer satisfaction and loyalty.
Skills
- Cross-functional coordination
- Web content creation
- Professionalism
Timeline
Digital Engagement Specialist
Delta Air Lines, Inc
08.2020 - 11.2024
Customer Experience Supervisor
Delta Air Lines, Inc
08.1998 - 09.2024
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