Dedicated healthcare professional with a strong background in administration and customer service. Seeking to leverage my leadership experience and educational background in Health Service Administration to contribute to a healthcare organization focused on improving patient care and operational efficiency.
Overview
4
4
years of professional experience
Work History
Bartender
Forage Public House
07.2024 - 08.2025
Provided excellent customer service in a high-volume environment, managing a wide range of food and drink orders.
Maintained bar inventory, stocked supplies, and ensured cleanliness and organization of the workspace.
Developed strong communication skills, engaging with customers and providing personalized service.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Aaron and Moses
08.2022 - 04.2025
Ensured customer satisfaction through fast and friendly service.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Worked collaboratively with a team to manage shifts and maintain a safe and welcoming atmosphere.
Handled cash and POS transaction with accuracy and attention to detail.
Administrative Intern
EnnisCourt Assisted Living Facility
05.2022 - 08.2022
Assisted in day-to-day administrative functions of the healthcare facility, including scheduling and patient documentation.
Supported senior staff with patient records management and regulatory compliance.
Conducted research and prepared reports to help streamline operations and improve patient care.
Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
Answered incoming phone calls pleasantly directing calls to appropriate personnel.
Department Head
Calvetta Brothers Floor Show
05.2021 - 08.2021
Led and supervised a team of 10 employees, ensuring efficient operations and high-quality customer service.
Managed day-to-day department activities including inventory, scheduling and team development.
Increased departmental productivity by 4% through strategic process improvements and resource management.
Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
Education
Bachelor of Science - Health Services Administration
Ohio University
Athens, OH
12-2025
Skills
Leadership and Management: Department oversight, team coordination, and resource management
Customer Service: High-level communication, problem-solving, and conflict resolution
Healthcare Administration: Knowledge of healthcare policies, patient relations, and workflow optimization
Administrative Skills: Scheduling, data entry, record keeping, and office operations
Time Management: Managing multiple tasks and priorities in fast-paced environments
Technical Proficiency: Familiar with Microsoft Office Suite and healthcare management software
Timeline
Bartender
Forage Public House
07.2024 - 08.2025
Bartender
Aaron and Moses
08.2022 - 04.2025
Administrative Intern
EnnisCourt Assisted Living Facility
05.2022 - 08.2022
Department Head
Calvetta Brothers Floor Show
05.2021 - 08.2021
Bachelor of Science - Health Services Administration
Director of Operations at Rivertowne Public House & King Street Public HouseDirector of Operations at Rivertowne Public House & King Street Public House