Danielle Camp
Reedsville,WI
Summary
With a proven track record at Outagamie Cooperative Services, I excel in customer service and sandwich artistry, enhancing guest satisfaction and loyalty. My adeptness in POS system operation and a continuous learning mindset have significantly contributed to team performance and sales growth. Demonstrating creativity and innovation, I've successfully trained staff, ensuring excellence in service delivery.
Overview
6
6
years of professional experience
Work History
Evening Lead Sandwich Artist
Outagamie Cooperative Services
09.2020 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Optimized food storage procedures, minimizing waste and reducing costs.
- Collaborated with management to address customer feedback, improving overall satisfaction.
- Implemented creative sandwich specials, attracting more customers and boosting sales.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
- Customized orders to accommodate special requests, enhancing customer loyalty.
- Developed system for tracking most requested sandwich combinations, guiding inventory purchasing decisions.
- Assisted in menu development, introducing popular items that became customer favorites.
- Conducted regular quality checks for ingredients, maintaining high standard of products offered.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Participated in community events, representing brand positively and increasing local awareness.
- Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
- Increased repeat customer visits by providing friendly and engaging service.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
- Streamlined sandwich-making process to reduce wait times for customers.
- Managed inventory levels, ensuring fresh ingredients were always available for menu items.
- Engaged with customers to gather feedback, using insights to refine service and offerings.
- Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
- Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared salads, soups and sandwiches for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Observed customer purchases in line and differentiated between standard portions.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Backed up servers by setting up trays and completing some food deliveries.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Service Desk/ GSR
Festival Foods
03.2019 - 02.2021
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
- Engaged in user support interactions via telephone, chat and email platforms.
- Maintained high-quality service standards by adhering to established processes and guidelines.
- Managed critical incidents, coordinating with various teams to ensure timely resolution and minimal business impact.
- Documented resolutions for recurring issues, creating a knowledge base that facilitated faster issue resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Developed strong working relationships with colleagues across departments, fostering a positive work environment focused on teamwork and communication.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Expertly managed escalated tickets from initial contact through successful resolution while maintaining excellent communication throughout the process.
- Delivered insightful reports on Service Desk performance metrics to inform management decisions regarding staffing levels or additional training needs.
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Stayed current with industry trends, proactively identifying potential problems or areas of improvement within the organization''s IT systems.
- Collaborated with internal partners to effectively resolve user Type or Type issues.
- Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
- Trained new hires, ensuring a smooth transition into the team and improving overall performance.
- Improved team collaboration, actively participating in regular meetings and sharing knowledge on best practices.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear solutions.
- Provided after-hours support when necessary, demonstrating commitment towards delivering consistent and reliable service to endusers.
- Assisted in implementing new system rollouts or updates by providing user support during the transition period, minimizing downtime or disruptions caused by these changes.
- Reduced ticket resolution time with thorough troubleshooting and problem-solving skills.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
- Enforced policies and procedures to increase efficiency.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Prepared reports on guest satisfaction levels and other metrics.
- Contributed to process improvement initiatives for better service delivery and streamlined workflows.
Education
HSED -
Lakeshore Technical College
Manitowoc, WI05.2010
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Cash handling proficiency
- Effective multi-tasking
- Multitasking and prioritizing
- Cash handling
- Customer satisfaction focus
- Attention to detail
- Dependable and honest
- Cleaning and sanitizing
- Cleanliness and hygiene
- Patience and empathy
- Efficient work pace
- Cleaning and sanitization
- Money handling
- Equipment cleaning
- Menu memorization
- Guest service
- Taking and preparing orders
- Task prioritization
- Phone and online order processing
- Food service standards
- Sandwich preparation
- POS system operation
- Order accuracy
- Professionalism and courtesy
- Order management
- POS system use
- Creativity and innovation
- Product upselling
- Continuous learning mindset
- Health and safety compliance
- POS systems
- Store opening and closing
- Inventory counts
- Interpersonal communication
- Product stocking and rotation
- Concise time-management
- Task delegation
- Staff training
- Performance improvement
- POS system expertise
- Payment processing
- Flexible schedule
- Food storage practices
- Station setup
- Knife handling skills
- Menu recommendations
- Portion control
- Quality control
- Cross-training experience
- Quality control measures
- Willingness to learn
- Creative problem solving
- Salesmanship
- Superior communication skills
- High level of integrity
- Team player
- Multitasking and organization
- Adaptability and flexibility
- Collaboration and teamwork
- Team leadership
- Basic math
- Dependable and cooperative
Timeline
Evening Lead Sandwich Artist
Outagamie Cooperative Services
09.2020 - Current
Service Desk/ GSR
Festival Foods
03.2019 - 02.2021
HSED -
Lakeshore Technical College
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