Danielle Campbell
Topeka,KS
Summary
Dynamic professional with extensive experience in customer service and special education support at Topeka Public Schools. Proven ability to resolve conflicts and provide emotional support, enhancing student and customer satisfaction. Proficient in Microsoft Office and adept at data collection, ensuring accurate records and effective communication in high-pressure environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Court Clerk II position for the City of Topeka. Ready to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
Paraeducator, Special Education
Topeka Public Schools
03.2023 - 05.2023
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Conducted assessments to monitor progress and adjust instructional strategies as needed.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Monitored student classroom and outdoors activities to promote student safety.
- Collaborated with teachers and specialists to assess student progress.
Tenderloin Stripper
Triumph Foods
07.2022 - 09.2022
- Worked in trimming the fat and tendons off of pork tenderloins.
- Maintained an efficient work speed so that the line would not get backed up.
- Arrived to work promptly and worked through a very physically demanding shift.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected products and machines to maintain quality and efficiency.
- Collaborated with other departments to optimize production workflows.
Cashier
Goodwill of Western MO & Eastern KS
10.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Customer Service Representative
Alorica
09.2019 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Effectively spoke on the phone with customers while working on the computer to update their customer profile to keep an efficient pace.
Cashier
Dollar Tree Department Store
11.2017 - 06.2019
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced shopping experience, provided product information and location assistance.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Reduced processing errors by meticulously following transaction procedures.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Criminal Justice
Colorado Mesa University
Grand Junction, CO10-2015
High School Diploma -
Central High School
Grand Junction, CO05-2013
Skills
- Emotional support
- Data collection
- Social skills development
- Conflict resolution
- Excellent computer, typing, and data entry skills
- Customer service
- Active listening and problem solving skills
- Call center experience
- Proficient in Microsoft Excel, Word, and PowerPoint
- Payment processing
- Professional telephone demeanor
- Multi-line phone talent
Languages
English
Timeline
Paraeducator, Special Education
Topeka Public Schools
03.2023 - 05.2023
Tenderloin Stripper
Triumph Foods
07.2022 - 09.2022
Cashier
Goodwill of Western MO & Eastern KS
10.2021 - 06.2022
Customer Service Representative
Alorica
09.2019 - 11.2019
Cashier
Dollar Tree Department Store
11.2017 - 06.2019
No Degree - Criminal Justice
Colorado Mesa University
High School Diploma -
Central High School
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