Danielle Carone
Pittsburgh,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Spa Manager
Evolve Wellness Spa Shadyside
Pittsburgh, PA
01.2020 - Current
- Utilizing booking software to schedule and organize appointments.
- Keeping spa clean and organized.
- Managing staffs needs and schedules.
- Training new staff on correct procedures, compliance requirements and performance strategies.
- Greeting spa guests warmly to create positive first impression of establishment.
- Managing spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Responsible for redesigning spas lobby, bathrooms, and other common areas.
- Sustaining operational efficiency, employee performance levels and customer service standards to increase overall spa profits by 39%
- Managing aesthetically pleasing displays to showcase products and increase sales.
Event Coordinator
All Heart Events
Pittsburgh, PA
04.2014 - Current
- Specializing in wedding coordinating, including schedule, in-event client support.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Designing, sourcing, executing décor set up for events.
- Coordinating schedules and timelines for events.
- Evaluating existing plans, processes and event planning services to identify opportunities for improvement.
- Streamlining event efficiencies by accurately coordinating and managing customer itineraries.
- Working closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Performing event coordinations for larger parties and gatherings.
- Coordinating florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Developed post-event reports to determine effectiveness of each event.
Customer Service Representative
Allstate
Pittsburgh, PA
12.2018 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Real Estate Agent
Howard Hanna Real Estate
Pittsburgh, PA
03.2016 - 09.2019
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show marketed properties.
- Staged and prepared homes and properties for clients before arrival.
Department Manager
H&M
Pittsburgh, PA
08.2008 - 08.2013
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exhibited excellent people skills during interaction with employees and customers.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Education
Diploma -
North Hills School District
Pittsburgh, PA2003
Skills
- Customer Relationship Management
- Supply Monitoring
- Critical Thinking
- Operational Efficiency
- Staff Support
- Client Support
- Organizational Systems
- Complex Problem-Solving
- Front Desk Management
- Administrative Support
- Design Implementation Coordination
- Originality and Creativity
- Adaptability and Flexibility
Timeline
Spa Manager
Evolve Wellness Spa Shadyside
01.2020 - Current
Customer Service Representative
Allstate
12.2018 - 09.2019
Real Estate Agent
Howard Hanna Real Estate
03.2016 - 09.2019
Event Coordinator
All Heart Events
04.2014 - Current
Department Manager
H&M
08.2008 - 08.2013
Diploma -
North Hills School District
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