Danielle Carpenter
Lake Charles,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in Property & Casualty industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Middle School English Teacher
Calcasieu Parish School Board
Lake Charles, Louisiana
02.2015 - 12.2019
- Cultivated relationships with parents for complete support network.
- Worked with administrators on behavioral issues to support needs of students.
- Completed in-service and additional training to maintain professional growth.
Middle School English Teacher
Allen Parish School Board
Oakdale, Louisiana
01.2011 - 05.2014
- Prepared and implemented lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
- Led interesting and diverse group activities to engage students in course material.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Customer Service Representative
Brown & Brown Of Louisiana, Inc.
Lafayette, Louisiana
03.2009 - 12.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Education
Teacher Certification - Middle School Education
Louisiana College
Pineville, LA05.2014
Bachelor of Arts - General Studies And Health And Human Performance
McNeese State University
Lake Charles, LA05.2008
Skills
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Administrative Support
- Insurance Coverage Verification
- Policy Adjustment Knowledge
- Policyholder Communication
- Clientele Development
Timeline
Middle School English Teacher
Calcasieu Parish School Board
02.2015 - 12.2019
Middle School English Teacher
Allen Parish School Board
01.2011 - 05.2014
Customer Service Representative
Brown & Brown Of Louisiana, Inc.
03.2009 - 12.2011
Teacher Certification - Middle School Education
Louisiana College
Bachelor of Arts - General Studies And Health And Human Performance
McNeese State University
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