Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Carr

New York,NY

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Experience Architect

Core Club
01.2024 - Current
  • Assisted guests with variety of services and local attraction information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.


Freelance Project and Event Manager

MMC Tribe
03.2019 - Current
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Utilized social media platforms to engage potential attendees and promote upcoming events effectively.

Administrative Assistant

Atrium Staffing
03.2017 - 01.2024
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Bachelor of Science - Marketing

William Paterson University of New Jersey
Wayne, NJ

Skills

  • Guest Services
  • Telephone Etiquette
  • Hospitality
  • Vendor interaction
  • Reservations Management
  • Dispute Resolution
  • Service Upselling
  • Appointment Scheduling
  • Documentation
  • Administrative Support
  • Microsoft Office Suite

Timeline

Experience Architect

Core Club
01.2024 - Current

Freelance Project and Event Manager

MMC Tribe
03.2019 - Current

Administrative Assistant

Atrium Staffing
03.2017 - 01.2024

Bachelor of Science - Marketing

William Paterson University of New Jersey

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Danielle Carr