Danielle Carson

Connected with customers, listening to their interests and experiences to form customer loyalty, and a low pressure and casual sales environment.

Assessed each customer's individual needs to ensure that he/she walked out with the products that best suited them.

Recommended an array of products, walking them through the pros and cons of each item. Managed to use cunning sales tactics and charisma to up-sale, making sure to not put the customer in a pressured or uncomfortable position.

Worked flexible schedule to accommodate changing customer levels.

Organized items in visually appealing manner.

Answered incoming telephone calls with professional and knowledgeable responses.

Provided expert product and service information.

Called in background checks with NICS

Kept up with ATF requests and files.

Delivered exceptional customer service by efficiently responding to tenant inquiries and concerns..

Successfully managed financial data, including rent collections, payments, and expenses. Contributed to the preparation of monthly reports, offering valuable insights into occupancy rates, aiding in decision-making and improving overall office performance while training and mentoring entry-level customer service representatives to ensure a high-performing team.

Led and coached a team of 10 customer service representatives to consistently meet and exceed customer satisfaction targets..

Collaborated with store management to optimize operational processes, resulting in an increase in customer retention rates, contributing to the overall success of the Starbucks customer service team.

Achieved exceptional customer service skills, warmly greeting visitors and offering proactive assistance to resolve their concerns promptly.

Drove data accuracy and efficiency by executing data entry tasks into various computer systems.

Streamlined administrative processes by implementing CRM Systems such as Salesforce, Hubspot, Zendesk and Qualtrics.

Utilized customer relationship management (CRM) software like Zoho and Webchat to ensure timely and accurate resolution of 55+ customer inquiries daily, and consistently maintaining a high customer satisfaction rating.

Applied communication and problem-solving skills to cater to the individual needs of brides-to-be, ensuring seamless order and appointment management, all while prioritizing a memorable and positive customer experience, for brides and family.