Danielle Cashaw
Las Vegas,NV
Summary
High-energy Bartender skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Sociable Server offering many years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Dave and Busters
01.2019 - Current
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Prepared mixed drinks according to standard recipes.
- Verified the age of customers purchasing alcoholic beverages.
- Performed cashier duties such as accepting payments from customers and making change accurately.
- Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
Server
Cannon Brew Pub
01.2016 - 01.2019
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Server
Dave and Busters
01.2013 - 01.2016
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Enforced health regulations concerning food handling, storage, sanitation practices.
Education
Associate of Arts -
AMDA College of Performing Arts
01.2015
High School Diploma -
City University School of Liberal Arts
01.2012
Skills
- Food and beverage pairings
- Sales expertise
- Hospitality Service Expertise
- Responsible Alcohol Service
- Liquor, Beer and Wine Knowledge
- Menu Memorization
- Guest Engagement
- Beverage Preparation
- Strong Work Ethic
- Exceptional customer service
- Guest Relations Management
- Food safety understanding
- Quality Control
- Effective customer upselling
Timeline
Server/Bartender
Dave and Busters
01.2019 - Current
Server
Cannon Brew Pub
01.2016 - 01.2019
Server
Dave and Busters
01.2013 - 01.2016
Associate of Arts -
AMDA College of Performing Arts
High School Diploma -
City University School of Liberal Arts